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Job Description | Workplace Experience Lead (Americas)

Job Summary

The Workplace Experience Lead is responsible for overseeing all aspects of experience-focused services on the account within the Americas region. This includes developing and implementing a comprehensive strategy for workplace experience programming, food services, and events management. The Lead collaborates with account leadership and client stakeholders to align on the workplace experience vision and desired outcomes, ensuring an engaging and positive workplace experience for both employees and guests.

Key Responsibilities

Workplace Experience Strategy

• Develop and implement a comprehensive workplace experience strategy, including amenity programming and workplace experience programs.
• Monitor and measure the progress and impact of strategic initiatives, tracking key performance indicators (KPIs), and analyzing data to assess effectiveness.
• Develop and implement workplace experience and upskilling programs that enable exceptional service delivery across the account.
• Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements.

Food Services Management

• Oversee and manage all aspects of food services, including cafes, catering, micro markets, pantry services, vending, office coffee, and grab-and-go, ensuring program delivery meets or exceeds client expectations.
• Collaborate with external vendors and service providers to ensure seamless food service delivery.
• Develop and monitor food services budgets and ensure cost-effective operations.

Events Management

• Lead the planning and execution of meetings and events, including strategy development, event management, and coordination of conference spaces.
• Manage event logistics, vendor relationships, and ensure exceptional attendee experiences.
• Develop event calendars and programming that align with client culture and business objectives.

Budget & Financial Management

• Develop, manage, and monitor budgets for workplace experience, food services, and events programs across the Americas region.
• Conduct financial analysis and forecasting to ensure programs operate within budget parameters and deliver value.
• Track expenses, identify cost optimization opportunities, and provide regular financial reporting to account leadership and client stakeholders.
• Ensure financial accountability and transparency across all workplace experience operations.

Client & Vendor Management

• Proactively develop and manage client relationships, ensuring that expected service levels are achieved and taking ownership for measuring collective success.
• Establish and maintain relationships with external vendors, service providers, and consultants to support workplace programs and projects.
• Ensure compliance with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Anticipate and respond to the needs and concerns of client stakeholders, transforming problems into opportunities.

Operational Excellence

• Collaborate with cross-functional teams to ensure seamless service delivery across all workplace functions.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and implementing new tools and process re-engineering.

Qualifications

• Bachelor's degree in hospitality, event management, business administration, or related field.
• 10+ years prior experience in workplace experience, hospitality, food services, event management, or related fields, preferably with knowledge of commercial real estate or corporate environments.
• Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
• Strong analytical/financial aptitude and ability to develop and monitor workplace budgets.
• Demonstrated experience in budget development, financial management, and cost optimization.
• Excellent verbal and written communication skills with the ability to communicate professionally at all levels.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

119,200.00 – 181,200.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Raleigh, NC, San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.