Customer Success Specialist EU, Mandarin Speaking
London · ManilaFull-TimePosted Jun 18, 2026
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners. Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners.
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Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners. Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners.
How you will achieve success:
- Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets.
- Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management
- Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.
- Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution.
- Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.
What experiences will help you in this role:
- Experience in strategic operations, outbound/inbound transportation, fulfillment operations
- Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders.
- Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance.
- Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.
- Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.
- Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.
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