[US/Canada Timezone preferred] TAM Leader/ Field CTO

< Back [US/Canada Timezone preferred] TAM Leader/ Field CTO Location Remote (Eastern time zone preferred; travel as needed) Role summary Tetrate is seeking a Head of Technical Account Management to build and lead our TAM function as we continue to expand our enterprise customer base. This is a foundational leadership role with the opportunity to define the vision, processes, and best practices for customer success and technical engagement at scale. The ideal candidate is a strategic leader who is equally comfortable rolling up their sleeves to work directly with customers, building high-performing teams, and partnering cross-functionally across Sales, Product, Engineering, and Support. We are looking for an ambitious, customer-focused professional who thrives in fast-paced environments, navigates ambiguity with confidence, and has a proven track record of driving customer adoption, retention, and long-term success. As the Head of TAM, you will: Position Tetrate for account expansion, by helping customers' achieve their objectives with Tetrate products, and uncovering new opportunities; Own Tetrate's relationship with the customer technology leadership and implementation team, earn their trust, demonstrate Tetrate ROI, and drive product success as the “trusted technology strategy advisor”—backed by Tetrate's executive, R&D, sales, services, and support teams; Support Tetrate customers throughout their journey, from planning, through implementation, and structuring design partnerships to exploring future product capabilities; Build the customer implementation & adoption playbook from your first-hand learnings as well as cross-functional internal expertise for the broader customer base. Your success will be measured by: Successful implementation of Tetrate's platform, achievement of production use cases, and breadth of user adoption; Customers' realization and recognition of Tetrate ROI; Growth in NDR (net dollar retention) for customer accounts. Responsibilities Run Tetrate's post-sales program for marquee enterprise customers: Tailor post-sales program to customer business goals, including check-ins, QBRs, upgrades scheduling, customer education initiatives; Work alongside the Customer Engineering team to project-manage professional service delivery; Help PM collect, organize, and assess customer requests; Help the field teams identify new use cases and upsell opportunities; Lead bi-directional communication with customers' working team and executive stakeholders; Identify and drive strategic discussions across customer users and buyers; Author customer-facing messages to represent Tetrate PoV; Collect, synthesize, and act on customer feedback; Anticipate customer needs based on an in-depth understanding of customer context, proactively marshall resources to prevent issues. Required skills Track record of working cross-functionally to leverage the “best of” internal expertise for customers' success; Proven expertise in building customer trust and influencing decision-makers consultatively in prior positions; Track record of building, tracking, and facilitating the execution of complex plans with multiple workstreams and dependencies; Fluency in modern infrastructure and DevOps technologies including: Container orchestration, networking, CI/CD tooling, observability, and security Nice-to-have: Infrastructure or network architecture advisory experience; Not necessary: Hands-on software engineering skills. Qualifications Prior experience in technical customer success, solution engineering, or solution architecture Engineering undergraduate degree or equivalent professional experience required MBA or equivalent advanced degree a plus Consulting experience a plus Locations We are a fully distributed company with a presence in 15 countries globally, and we welcome talent from anywhere. This role specifically requires coverage of the North American time zone, so you must be willing to work within those hours. Apply Now...