InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements
Key Responsibilities
- Analyse and improve support processes (driver verification, 1st line, incident management)
- Collect and document requirements, translate them into system specs and user stories
- Design and optimize automation flows, SLAs, and escalation rules
- Work with engineers, product managers, and support teams to deliver effective solutions
- Track KPIs and ensure automation delivers measurable impact
Skills, Knowledge and Expertise
- 3 years as Business/System Analyst or similar
- Experience with support or incident management systems
- Strong process mapping, requirement analysis, and documentation skills
- Good technical understanding of integrations (APIs, workflows)
- Strong communication and stakeholder management
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary from 59 200 EUR gross.