技术成功客户经理，Google Cloud 咨询服务

技术成功客户经理，Google Cloud 咨询服务 _corporate_fare_ Google _place_ Beijing, China **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. **基本要求:** + 拥有计算机科学或相关技术专业的学士学位，或具备同等水平的实践经验。 + 在担任面向客户的技术职位方面，有 15 年经验。 + 熟悉核心云计算概念和企业架构原则（例如网络、计算、存储、IT 安全、数据库系统、应用开发、运营框架）。 + 拥有向技术方面的利益相关方和高管级利益相关方进行演示汇报的经验（例如，向非技术人员解释技术概念）。 + 善于在云运营领域（例如发布规划/容量规划、产品发布管理、技术支持、上报管理程序）为客户提供支持。 **优先条件:** + 拥有管理、技术或工程专业的 MBA 学位或硕士学位。 + 相关技术专业认证。 + 拥有领导技术治理活动的经验，例如组件或积极参与架构审核委员会 (ARB)，或为企业组织开发参考架构和可重复使用的模式。 + 善于与跨职能团队（例如销售团队、支持团队、产品团队）开展协作，以协助客户取得实际成果。 + 深入了解云计算概念（例如网络、IAM、计算、存储）和运营框架（例如 ITIL、DevOps、SRE）。 + 具备出色的沟通能力，能够在快节奏环境中同时管理多个优先事项。 **About the job** 作为技术成功客户经理 (TSAM)，您将以战略技术负责人的身份，协助 Google Cloud 最重要的客户实现预期目标。您将负责促进平台持续健康运行、满足高标准的技术要求，并确保 Google Cloud Platform (GCP) 上运行的重要的关键业务工作负载保持良好的稳定性。您将作为客户信赖的技术顾问，根据复杂的业务目标制定严谨的技术治理方法和现代化的高弹性云架构策略。您将负责推动采用行业最佳实践，并在解决平台挑战和主动降低风险方面担任主要责任人，满足高管级利益相关方的预期。 在此职位上，您需要独立地与客户的高管建立良好的关系、推动实施 Google Cloud 架构标准、提升平台稳定性，并通过程序化方法确保在客户的整个 GCP 业务版图中建立卓越的技术标准。此外，您还需要在 Google 内部担任客户的代言人，将客户的战略需求转化为切实可行的反馈，提供给 Google Cloud 的产品和工程团队，以确保他们能够持续改善服务和开发功能。 Google Cloud 可提高各组织进行业务数字化转型及推动行业变革的能力。我们提供融入了 Google 先进技术的企业级解决方案，以及有助于开发者以更加符合可持续发展理念的方式构建应用的工具。目前，Google Cloud 已成为深受全球 200 多个国家/地区客户信赖的合作伙伴，帮助他们实现业务发展，并解决最关键的业务问题。 **Responsibilities** + 制定并主导技术治理策略，重点关注平台运行状况指标和企业就绪规划。 + 以深入研究和研讨会为媒介，提供技术指导并推动采用 Google Cloud 架构和最佳实践。 + 通过深入的架构健康状况评估，推动平台发挥稳定而卓越的性能。 + 担任战略技术顾问，解决关键的可靠性问题，并围绕高度稳健、可扩缩且具有弹性的工作负载提供架构方面的建议和指导。 + 在内部担任客户的代言人，通过准确传达技术障碍来帮助调整 GCP 产品路线图。保证工作负载的成功、稳定运行和持续优化，确保其能够带来持续的业务价值。 Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.