Control Manager – Vice President – Card Marketing Growth & Innovation -Rewards/Loyalty

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Card’s Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/ Loyalty, Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.

As a Control Manager Vice President in Card Marketing Growth & Innovation – Rewards/Loyalty, you will be responsible for leading and building out an enhanced control framework which supports a continuous and automated/integrated approach to risk assessment.  Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Specific area of responsibility is oversight and support of the Rewards/ Loyalty business

Job Responsibilities

• Develop a deep understanding of the Card Marketing space to serve as a trusted advisor who will identify, assess, and manage operational risk
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols; embed controls into the technology
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including triaging of control breaks to resolution to reduce financial loss, regulatory exposure, and reputational risk
• Engage with key stakeholders / colleagues across the firm including business partners, operations management, legal, compliance, risk, audit, regulators, and technology control functions
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.
• Specific area of providing controls support is for the Rewards/ Loyalty team within the broader Card Marketing, Growth and Innovation organization

Required Qualifications, Capabilities and Skills

• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 7+ years of experience.
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners  
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership
• Technical Acumen - Familiarity with AI-driven development tools, code generation, and automated testing frameworks. 
• Strong skills in internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes
• Strong project management skills and a commitment to operational excellence
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications, Capabilities and Skills

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement
• AI-Augmented Product Development Oversight --  Ability to collaborate with both human teams and AI agents throughout the product lifecycle, ensuring that specifications, code, and test cases align with business intent and compliance requirements