Professional Services Consultant

Skip to main contentProofpoint uses cookies on this site to improve performance, for analytics and for personalization. Please see our Cookie Policy for details and information on how to adjust your cookies settings.  As a candidate for employment at Proofpoint, your personal data can be processed as described in our Privacy Policy.DeclineAccept CookiesSign InProfessional Services Consultant page is loadedProfessional Services ConsultantApplylocationsArizonaOregonIdahoCaliforniaUtahView All 6 Locationstime typeFull timeposted onPosted Yesterdayjob requisition idR14358About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe RoleProofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.This role requires interaction with large-scale enterprises at senior levels, as well as with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites.The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships.This is a highly technical role requiring:Deep knowledge of Linux and Solaris operating systemsStrong understanding of network configurationA solid background in email systemsResponsibilities also include working in complex product and infrastructure environments, troubleshooting and isolating issues, performance tuning and optimization, training customers, escalating defects, and driving resolution while managing customer relationships.Your Day-to-DayEngage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically via remote web conferencing toolsPerform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentationDeliver training to customers and partnersProvide technical expertise and real-world experience in creating solutions, designs, proof of concepts, and implementationsDrive high levels of customer satisfactionAct as a strong customer advocate with Marketing and Engineering teams to improve products and ensure successful deploymentsCoordinate with internal teams and customers to ensure timely resolution of technical issues and project completionDefine and document best practices, processes, templates, and architectures for use across the organizationWhat You Bring to the Team5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)Experience in large systems design and project implementation for enterprise email environmentsUNIX system administration experienceBroad technical knowledge of Internet products and technologiesStrong understanding of Internet protocols (HTTP, SMTP, IMAP, RFC822, LDAP, PKI)Knowledge of networking...