Senior Manager - Corporate Security Fusion Centre (APAC & Japan)-Fusion Centre Build

Skip to content IBM < Back to search results Senior Manager - Corporate Security Fusion Centre (APAC & Japan)-Fusion Centre Build Bangalore, Karnataka, India Professional Email X LinkedIn Apply now Introduction We are seeking a seasoned regional security operations professional to help build and lead the APAC & Japan Corporate Security Fusion Centre in Bangalore — a state‑of‑the‑art, centralised, 24×7 security operations hub supporting ~16 countries across the region. Reporting to the Fusion Centre Leader, this role carries a single‑point accountability for leading a team of security & intelligence analysts responsible for monitoring, triaging, and responding to breaking geopolitical incidents and crises among other fusion centre service lines, across this complex mega‑region. As the operating model continues to evolve, you will translate vision into execution—designing and embedding shift structures, standard operating procedures, escalation frameworks, and service standards that stand up to continuous, round‑the‑clock operations across diverse markets. This is a rare opportunity to build a critical capability from the ground up and then lead it at scale, requiring a leader who is equally comfortable shaping the strategy and executing it with rigour. Your role and responsibilities Your Role and Responsibilities Key Responsibilities Fusion Centre Buildout & Operating Model Translate the Fusion Centre Leader's strategic design principles and guardrails into a detailed, functioning operating model including shift structures, command hierarchy, escalation matrices, SOPs, runbooks, and service standards. Define go-live acceptance criteria for each market and wave; formally assume operational ownership as markets transition into the Fusion Centre. Partner with the program management team to ensure operating model requirements, people readiness, and service standards are embedded into wave planning and execution; you own what the target state looks like and whether it's ready. Continuously refine the operating model and business continuity/fallback plans as the Fusion Centre matures and scales. 24×7 Operations & Service Delivery Own 24×7 Fusion Centre operations post-launch — shift governance, service line management, and real-time incident and crisis coordination across ~16 countries and satellite security centres in APAC & Japan. Serve as the operational lead during critical incidents and crisis events; escalate to the Fusion Centre Leader when executive engagement, cross-functional mobilization, or external communication is required. Ensure consistent, high-quality service delivery across multiple service lines operating in parallel. SLA, KPI & Vendor Performance Own SLA and KPI performance management across all markets — monitor, report, drive corrective action, and escalate systemic performance gaps to the Fusion Centre Leader. Manage day-to-day vendor and contractor workforce performance, including shift compliance, service quality, and adherence to operational standards. Escalate commercial or contractual matters through the appropriate governance channel. Identify and mitigate risks to service continuity across borders, multi-regulatory environments. People & Capability Development Lead capacity planning, recruitment, onboarding, and training of security analysts and operators for the Fusion Centre. Develop and maintain competency frameworks that ensure team capability keeps pace with evolving operational demands and threat landscapes. Own analyst and operator performance management; provide headcount and capability inputs to the Fusion Centre Leader for workforce planning and budget decisions. Stakeholder Engagement & Reporting Serve as the primary operational interface with Country security...