Clinical Operations Director (Philippines)

Roles and Responsibilities

• Executive leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
• Provide end-to-end business process leadership & execution. Analyze performance results of the team and implement process improvements. Drive continuous development of existing processes as well as develop new processes to meet emerging business needs
• Directly accountable for and routinely reviews account’s performance against contract metrics and client. Meet all Client Service Level Agreements (deliverables)
• Leads total span of 1,500 FTEs and 2-3 Associate Directors (9I)
• Introduce new and innovative ideas to promote growth and value across the business
• Proactively support the continuous development of high performing teams & individual performance while cultivating
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Ensure the highest quality of service for both internal and external customers by developing and implementing Operations Procedures Manuals, Business Continuity Plans (BCP), and Standard Operating Procedures (SOPs).
• Providing ongoing liaison support for US-based leaders and operators that facilitates effective communication channels between the US, the Philippines, and India when necessary
• Managing and executing against P&L targets, ensure financial and operational targets are met for assigned areas of responsibility
• Expanding scope of services and capabilities of Philippines-based team to expose new value creation opportunities over time

Skills and Competencies

• Client Management
• Analytical Thinking
• Strategic Management
• Client and Relationship Management
• Financial Management
• High Level Project Management
• Executive Leadership Skills
• Profit & Loss Management

Qualifications:

• Bachelor’s degree in management or a related field. A master’s degree (MBA) is strongly preferred.
• 10- 15 years of experience in a leadership/director role, preferably in a healthcare, clinical or call center environment.
• Demonstrated success working collaboratively across multiple stakeholders in a global environment
• Deep understanding of strategy, operations, reporting and forecasting with a demonstrated ability to quickly aggregate and analyze information and draw conclusions
• Ability to quickly understand needs and act on those needs; ability to conceptualize and effectuate change management and “out of the box” thinking
• Effective communicator capable of effectively presenting ideas and selling concepts and tactics with excellent writing skills and a proven ability to communicate effectively with executive levels

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.What’s in it for you?• Competitive Total Rewards Package• Target variable incentives• Medical Plan (HMO) from Day 1 of employment with free dependents• Life insurance• Paid Time-Off Benefits• Sick Leave Conversion• Night Differential offered• Employee Referral Program• All Mandatory Statutory BenefitsR1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.Visit us on Facebook: https://www.facebook.com/r1rcmphilippines#R1Philippines #AllTogetherBetterinR1PH