Staff Customer Success Engineer

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Staff Customer Success Engineer Bengaluru, Karnataka, India Global Customer Services Ref ID: JR-019861 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryStaff Customer SuRole Overview:The Customer Success Engineer is a high-level advisory and technical enablement role focused on ensuring customers achieve maximum value and operational excellence from their investment in the Cortex platform (including XSOAR and XSIAM). Serving as a trusted strategic partner, you will guide customers through scaling, optimization, and feature adoption to enhancetheir overall security posture. This role bridges the gap between technical configuration and long-term security strategy through prescriptive, advisory-led engagements.High-Level Responsibilities:● Strategic Planning & Alignment: Lead project kickoff sessions to identify customerobjectives and develop prescriptive plans for ongoing technical working sessions.● Technical Advisory & Enablement: Provide expert guidance on platformconfiguration, health checks, and best practice reviews to optimize performance.● Platform Scaling: Assist customers in operationalizing the product by establishingmetrics, SLAs, and reporting tailored to their unique environments.● Security Optimization: Advise on advanced security features, such as threathunting and automation, while identifying opportunities for new feature adoption toimprove security workflows.● Technical Workshops: Lead enablement sessions for admins, engineers, andanalysts to drive proficiency in platform fundamentals and case management.● Ongoing Stakeholder Engagement: Conduct periodic service reviews andtechnical alignment sessions with customer stakeholders and account teams to trackprogress and share best practices.ccess EngineerQualifications Key Qualifications:● Technical Expertise: Strong background in cybersecurity platforms, specifically withXDR, XSIAM, or security orchestration and...