Client Operations Management Vice President

Join Global Screening Operations in Payments Operations  and help protect the firm by supporting sanctions, AML, and KYC programs at global scale. Lead a critical Client Screening Escalations function where accuracy, control discipline, and timely decisioning safeguard our reputation. Grow your leadership by driving process improvements, stakeholder partnership, and talent development in a highly regulated environment.

As a GSO Manager within Client Screening Escalations (CSE) in Global Screening Operations, you lead teams executing controlled, timely, and accurate screening disposition for JPM clients and associated parties. You manage production health through queue oversight, metrics, and issue/control management while partnering closely with Compliance and stakeholders. You own performance and talent processes and drive continuous improvement initiatives that strengthen operational resilience and risk outcomes.

Job Responsibilities

• Lead a team of Associates and Analysts to deliver accurate and timely screening disposition.
• Manage production queues, volumes, and mailboxes to meet SLAs and quality standards.
• Review and improve processes regularly to reduce risk, rework, and cycle time.
• Oversee issue management and control management, escalating risks with urgency and clarity.
• Create reports and dashboards and analyze key metrics to identify trends and capacity needs.
• Engage stakeholders and maintain SOPs through periodic review and updates.
• Strengthen risk management practices to protect the firm from regulatory and reputational risk.
• Drive performance management and talent review activities across the team.
• Coach, train, and mentor staff to build capability and reinforce control discipline.
• Coordinate with Compliance and partner teams to ensure consistent screening outcomes.
• Participate in or lead sanctions screening and LOB-aligned initiatives as required.

Required Qualifications, Capabilities, and Skills 

• Bring banking experience across Compliance, Legal, Audit, or regulated operations.
• Demonstrate managerial experience leading teams in an operational, controlled environment.
• Operate proficiently in Microsoft Office Suite, including PowerPoint.
• Apply strong organizational skills to manage multiple priorities and high volumes.
• Deliver training, coaching, and mentoring to build team capability and consistency.
• Communicate effectively with stakeholders and influence outcomes across functions.
• Maintain strong control mindset and accountability for business risk management.

Preferred Qualifications, Capabilities, and Skills 

• Leverage payments operations and screening expertise to accelerate decisioning and quality.
• Apply AML, OFAC, and compliance advisory experience to strengthen escalation outcomes.
• Enhance reporting by refining KPIs, productivity measures, and quality indicators.
• Improve SOP discipline by standardizing documentation and embedding controls.
• Anticipate emerging risks by analyzing trends and implementing preventative actions.
• Partner globally across locations to ensure consistent execution and coverage.
• Drive continuous improvement initiatives aligned to sanctions screening and LOB priorities.