Commercial Manager - Porta Chiara Hotel Istanbul Karakoy, Curio Collection by Hilton

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Commercial Manager, you’re not leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What will I be doing?

 

The Commercial Manager is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance of the hotel.
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Group, Conference and Events and Marketing teams, through working effectively with area support teams. The Commercial Manager is a role model for the commercial community and develops teams and individuals in these functions and a key business partner to the Hotel General Manager.
 

The Commercial Manager’s role is key to seize new opportunities through strong customer relations and works as an ambassador for the company with our Owners and Key Stakeholders. 

 

The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments.
 

The Commercial Manager will perform the following tasks to the highest standards:

• Evaluate accurately hotel market mix and revenue forecasts
• Review and analyze, in a proactive manner, rate & inventory management and strategy effectiveness
• Lead effective efforts to coordinate strategies for group sales and to optimize conversion
• Provide guidance for local marketing initiatives Communicate Revenue Management Standards and best practices
• Develops short, medium and long-term strategies for hotels through the “Commercial Focus” matrix and provide consultative support to other commercial support functions
• Make recommendations to take full advantage of revenue opportunities
• Prepare, analyze and write reports to outline business progress and opportunities
• Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies
• Evaluate market demand by utilizing available reports both internal and external, including market share, market conditions, competitive pricing
• Generate periodic updates on transient booking patterns
• Recruiting, manage, train and develop the Commercial team
• Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available.
• Deliver as a minimum the budgeted revenues across all revenue streams, to include but not limited; All Rooms, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
• Work with the GM and Finance to ensure profits are maximized in line with TGOP and EBITDA targets set.
• Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
• Support various on property teams in coordinating hotel level marketing, sales and public relations activities.
• Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
• Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.
• Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
• Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
• Participate in the leadership activity of the Hotel and Region.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

What are we looking for?

A Commercial Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• At least 3 years of experience managing a sales or commercial team
• Fluent in Turkish & English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hilton Hotels experience
• Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Sales