Senior Email Operations Specialist
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Email Operations Specialist based in the United States.
This role is ideal for an experienced email operations professional who thrives in a fast-paced, detail-oriented environment.
You will play a key role in executing, testing, and optimizing large-scale email marketing campaigns across multiple platforms.
The position combines technical expertise, quality assurance, and operational excellence to ensure accurate and timely campaign delivery.
You will collaborate closely with cross-functional teams to support campaign strategy, improve workflows, and maintain high deployment standards.
This opportunity offers the chance to influence operational processes, enhance efficiency, and contribute to impactful digital marketing initiatives.
The ideal candidate is process-driven, technically skilled, and passionate about delivering flawless customer communications.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Email Operations Specialist based in the United States.
This role is ideal for an experienced email operations professional who thrives in a fast-paced, detail-oriented environment.
You will play a key role in executing, testing, and optimizing large-scale email marketing campaigns across multiple platforms.
The position combines technical expertise, quality assurance, and operational excellence to ensure accurate and timely campaign delivery.
You will collaborate closely with cross-functional teams to support campaign strategy, improve workflows, and maintain high deployment standards.
This opportunity offers the chance to influence operational processes, enhance efficiency, and contribute to impactful digital marketing initiatives.
The ideal candidate is process-driven, technically skilled, and passionate about delivering flawless customer communications.
Accountabilities:
- Build, configure, test, schedule, and deploy email marketing campaigns within enterprise email service provider (ESP) platforms.
- Manage audience segmentation, list uploads, suppression processes, and targeting requirements to support campaign objectives.
- Perform detailed quality assurance checks across email content, links, personalization, dynamic elements, tracking, rendering, and functionality.
- Partner with production and campaign teams to troubleshoot template issues, coding challenges, and platform-related concerns.
- Coordinate campaign launches according to production schedules, service-level expectations, and operational guidelines.
- Maintain accurate documentation, deployment records, and campaign processes to ensure consistency and compliance.
- Support A/B testing initiatives, campaign validation, and pre-launch approval workflows.
- Identify opportunities to improve automation, QA procedures, reporting processes, and operational efficiency.
- Ensure compliance with email marketing best practices, accessibility standards, deliverability guidelines, and data integrity requirements.
- Collaborate with cross-functional stakeholders including strategy, production, account management, and technology teams.
- Bachelor’s degree in Marketing, Communications, Information Systems, or a related field, or equivalent professional experience.
- 3–5+ years of experience in email operations, campaign execution, marketing operations, or email production.
- Hands-on experience building and deploying email campaigns using platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, Acoustic, or similar ESP solutions.
- Experience with audience segmentation, list management, data imports, and campaign configuration.
- Strong understanding of email marketing best practices, including deliverability, CAN-SPAM/GDPR compliance, and accessibility standards.
- Working knowledge of HTML/CSS for email and the ability to troubleshoot rendering issues.
- Experience using email testing and quality assurance tools such as Litmus or Email on Acid.
- Familiarity with UTM tracking, campaign tagging, analytics validation, and performance measurement.
- Strong troubleshooting, analytical thinking, and problem-solving skills.
- Excellent attention to detail with the ability to manage deadlines and multiple projects simultaneously.
- Strong written and verbal communication skills with the ability to collaborate across teams.
- Proficiency with Microsoft Office Suite or similar productivity tools.
- Ability to work remotely while maintaining strong communication and accountability.
- Competitive salary starting at approximately $64,000 per year, based on skills and experience.
- Fully remote work environment for candidates located in the United States.
- Flexible paid time off, including unlimited vacation time, annual sick days, mental health days, and holidays.
- Medical, dental, and vision insurance coverage.
- 401(k) retirement plan with company matching contributions.
- Paid parental leave.
- Opportunity to work with a collaborative team focused on innovation, operational excellence, and professional growth.
As a Senior Email Operations Specialist, you will be responsible for managing the technical execution and operational quality of email marketing programs. You will ensure campaigns are accurately built, tested, optimized, and deployed while collaborating with internal teams to improve processes and campaign performance.
Requirements:
The ideal candidate brings strong technical email marketing experience, excellent organizational abilities, and a continuous improvement mindset. You should be comfortable managing multiple priorities, solving complex operational challenges, and working collaboratively in a high-volume environment.