Technology Support Analyst

Join us to make a meaningful impact by ensuring our technology solutions meet rigorous standards and deliver reliable performance. You will collaborate with talented colleagues and business partners, gaining exposure to a variety of applications and innovative solutions. We value your analytical mindset and commitment to excellence. At JPMorganChase, you can grow your skills and advance your career while helping us maintain a secure and efficient environment. Experience a culture that encourages knowledge sharing and continuous improvement.
As a Technology Support I in the Commercial and Investment Bank, you will help ensure our application portfolio meets firm Risk & Control and Technology Governance requirements while supporting reliable day-to-day operation. You will partner with application owners and business stakeholders across a mix of internally built and vendor-developed solutions, helping drive remediation, maintain audit-ready documentation, and support a seamless user experience. Your contributions will help standardize processes and uplift documentation, fostering a collaborative and high-performing team culture.

Job Responsibilities:

• Provide technology support for a range of applications, including internally built and vendor-developed, internally and externally hosted.
• Liaise with application stakeholders on the business side where necessary.
• Monitor, analyze, and triage findings, issues, or tasks raised against our portfolio.
• Manage activities according to expected SLAs.
• Align User Access Management for external vendor applications to firmwide standards.
• Enhance processes for recording User Access Entitlements in recertification systems.
• Lead projects to standardize and uplift documentation for the application portfolio.
• Improve knowledge transfer within the team.

Required Qualifications, Capabilities, and Skills:

• Demonstrate expertise in Technology Risk & Controls and/or Governance roles.
• Apply a strong analytical mindset to prioritize effectively in a high-volume environment.
• Utilize solid organizational and project management fundamentals, including planning, tracking, and dependency management.
• Use lifecycle/work management tools (such as Jira and Confluence) to document processes clearly and consistently.
• Communicate professionally with technology and business stakeholders across multiple locations.
• Structure information into common, concise formats.

Preferred Qualifications, Capabilities, and Skills:

• Bring experience in financial services or another regulated environment.
• Show familiarity with production support concepts, including incident, problem, and change management.
• Demonstrate interest in improving operational efficiency through standardization and workflow improvements.
• Possess coding skills (beneficial but not required).