Instructional Support Technician - Field Support Technician

Role responsibilities

The position delivers technical support to schools, ensuring hardware and software function smoothly. It involves troubleshooting, imaging, and configuring various devices, as well as maintaining documentation of support issues.

Requirements

Candidates must have an associate's degree in a relevant technology field and experience with Windows server environments. Extensive knowledge of operating systems and hardware troubleshooting is required.

Key skills

Windows OS, Chrome OS, Mac OS, Office 365, Google Workspace, Computer Hardware Troubleshooting, Network Infrastructure Design, Windows Server, MDM Solutions, Customer Service, Problem Solving, Active Directory, Imaging Processes, Technical Support, Documentation, Communication

Keywords

Windows OS, Chrome OS, Mac OS, Office 365, Google Workspace, Computer Hardware, Network Infrastructure, Windows Server, MDM Solutions, Active Directory, Technical Support, Troubleshooting, Imaging Processes, Customer Service, Documentation, Problem Solving, Cary, North Carolina, WCPSS, Field Support Technician, Technology Services Division, Help Desk Incident Management System, Peripheral Devices, Software Compliance, Remote Support, Team Environment, Administrative Documents, Communication Techniques, Collaboration, Technical Recommendations