Business Applications Analyst (Salaried, Full-time)

**Organization Overview, Mission, Vision, and Values** Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,200+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. **Position Summary** The Business Applications Analyst IIreports to the Assistant Manager, Business Applications. This position is responsible for leading troubleshooting, maintenance, and testing of Business Applications. **Essential Position Responsibilities** - Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues. - Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible. - Responsible for application design and ensuring functionality of business application systems. - Meet with staff and administrative team on a regular basis to remedy issues and improve quality and efficiency of patient care, as needed. - Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships. - Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues. - Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs. - Ensure the safeguarding of protected health information. - Maintain communication through various resources and tools. - Monitor help desk software for new tickets and provide updates through resolution for all tickets. - Assist incoming customer calls and initiates new tickets as needed. - Perform proactive system monitoring for performance, response, and patches. - Lead opportunities to improve processes and systems. - Adhere to all information services policies, procedures, and governance processes. - Lead or participate incident response and downtime procedures. - Prepare and update project lists and timelines. - Formulate, define, and perform complex analysis and implementation of enterprise-wide business applications to ensure functionality. - Responsible for assisting with oversight of application design, database building, testing, troubleshooting, and upgrading systems and documentation of functionality. - Oversee the development and support of coordinated testing plan for applications with regression, unit, system, and integrated testing to ensure application functions as expected for end users. - Serve as a mentor for team members and assist with training, as needed. **Qualifications** - **Education:** High school diploma or GED, required. - **Licensure and Certifications:** N/A - **Experience:** 4 years of business applications experience as an advanced user or advanced analyst, required. **Work Environment**: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.