About the Role
We are seeking a hands-on, operationally focused Director of Operations to lead and integrate Astrana’s operational strategy into a newly acquired network of Value-based care clinical sites.
As a key leader within Astrana Health, this individual will play a critical role in stabilizing operations, supporting provider engagement, optimizing processes, leveraging analytics, and implementing scalable solutions that deliver measurable impact across a multi-site clinic network. The Director will partner closely with clinic leadership to ensure continuity of care and drive performance improvement.
This role is ideal for someone who thrives in a fast-paced, high-growth, transitional healthcare environments and has experience with clinic integrations. The right candidate brings a strong ability to execute, standardize, and lead through analytical capabilities, operational leadership experience, and a passion for improving performance through data, automation, and innovation.
Our Values:
We are seeking a hands-on, operationally focused Director of Operations to lead and integrate Astrana’s operational strategy into a newly acquired network of Value-based care clinical sites.
As a key leader within Astrana Health, this individual will play a critical role in stabilizing operations, supporting provider engagement, optimizing processes, leveraging analytics, and implementing scalable solutions that deliver measurable impact across a multi-site clinic network. The Director will partner closely with clinic leadership to ensure continuity of care and drive performance improvement.
This role is ideal for someone who thrives in a fast-paced, high-growth, transitional healthcare environments and has experience with clinic integrations. The right candidate brings a strong ability to execute, standardize, and lead through analytical capabilities, operational leadership experience, and a passion for improving performance through data, automation, and innovation.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
Operational Leadership- Oversee operations across a multi-site clinical network, ensuring efficient workflows, high performance, and compliance with organizational standards
- Lead post-acquisition integration efforts, ensuring a smooth transition of employees, providers, and workflows
- Stabilize clinic operations by addressing gaps in staffing and workflow while identifying operational inefficiencies, developing solutions, and implementing process improvements to enhance scalability and performance
- Partner with clinical and operational leaders to optimize resource utilization, reduce claim denial rates, and maximize revenue opportunities
- Ensure compliance with organizational, regulatory, and quality standards
Data Analytics & Decision-Making
- Ensure effective utilization of Athena EMR and other operational systems
- Standardize workflows and implement best practices across clinic sites
- Leverage data tools (e.g., EMRs such as Athena, SQL, Power BI) to generate actionable insights and inform operational decision-making
- Build and maintain dashboards tracking key performance indicators such as claim denials, clinic throughput, patient satisfaction, and financial performance
- Conduct quantitative analysis to identify trends, diagnose root causes, and recommend data-driven solutions
Project Management & Execution
- Lead cross-functional initiatives from concept through execution, ensuring clear objectives, timelines, and measurable outcomes
- Develop and implement action plans to address high-priority operational challenges
- Drive innovation by automating manual processes using tools such as Microsoft Power Automate, Python, or advanced Excel
Team Leadership
- Lead and develop clinic managers and front-line employees to meet operational goals and performance expectations
- Foster a culture of accountability and continuous improvement by providing clear expectations, coaching, and ongoing performance feedback
- Support workforce stability and engagement during and after post-acquisition transition
Qualifications
- 8+ years of progressive experience in healthcare operations, data analytics, or a related field (managed care or health tech experience preferred)
- Proven experience leading clinic operations, integrations, or turnaround efforts
- Strong quantitative and analytical problem-solving skills, with the ability to provide data-backed insights
- Hands-on experience with data tools such as SQL, Power BI, and advanced Excel (Power Query, VBA)
- Demonstrated success managing multi-site operations in a fast-paced, high-growth environment
- Excellent communication and stakeholder management skills
- Demonstrated ability to lead teams through change and ambiguity
- Experience with EMR systems (eClinicalWorks strongly preferred)
- Technical experience with SQL, Python, or automation tools such as Microsoft Power Automate
- Background in engineering or technical roles with the ability to bridge business and technical stakeholders
- Execution-focused leader who can stabilize and scale operations quickly
- Structured thinker with a passion for operational excellence, continuous improvement, and community care
- Strong collaborator who can influence cross-functional stakeholders
- Calm and decisive in high-change, fast-moving environments
- Proactive problem-solver who identifies challenges and drives solutions independently
Environmental Job Requirements and Working Conditions
- Hybrid work environment with regular onsite expectations
- Field-based role with regular presence across clinic locations in Beaumont and Port Arthur, TX
- Ability to work in a dynamic, fast-paced environment and adapt to evolving business priorities