(USA) Senior Director, Technology Operations

Role responsibilities

The Senior Director, AI Shopping defines the vision and strategy for AI-powered shopping experiences. This role leads innovation in customer-facing conversational commerce and drives measurable business outcomes.

Requirements

Candidates must have a bachelor's degree in a relevant field and 7 years of experience in project management or related areas, or 9 years of experience without a degree. Supervisory experience is also required.

Key skills

AI Strategy, Conversational Commerce, Product Discovery, Personalization, Cross-Functional Leadership, Data Science, Innovation, Customer Experience, Business Performance, Analytics, Emerging Technologies, Digital Commerce, Project Management, Program Management, Accessibility, Operational Excellence

Keywords

AI, Shopping, Conversational Commerce, Product Discovery, Personalization, Data Science, Innovation, Customer Experience, Business Performance, Analytics, Emerging Technologies, Digital Commerce, Project Management, Program Management, Accessibility, Operational Excellence, Web Content Accessibility Guidelines, Customer Insights, Engagement, Conversion, Basket Size, Customer Loyalty, Net Promoter Score, Cross-Functional Teams, Business Roadmap, Quality Standards, Brand Voice, Safety, Responsible AI Practices, Evaluation Frameworks