Senior IT Operations Specialist

Role responsibilities

You will own IT service delivery at Black Kite end to end, providing fast, reliable support and managing the device lifecycle. Additionally, you will ensure the technical experience of the office is seamless for all hands meetings and company events.

Requirements

Candidates should have 5+ years in IT operations or service delivery, with hands-on front-line support experience. Familiarity with vendor management, SaaS administration, and automation is also required.

Key skills

IT Operations, IT Service Delivery, Vendor Management, Contract Management, SaaS Administration, Helpdesk Management, Automation, Procurement, Asset Lifecycle Management, Office 365 Administration, Endpoint Management, Onboarding, Identity Operations, Collaboration Tools, Technical Setup, Security Compliance

Keywords

Cyber Risk Intelligence, IT Support, SaaS, JumpCloud, Microsoft 365, Slack, Zoom, Asana, AI Platforms, Helpdesk, Procurement, Automation, Endpoint Management, Identity Management, Technical Setup, Service Levels