This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a MDR Operations Performance Analyst based in Canada.
This role offers the opportunity to improve the performance of advanced cybersecurity operations by transforming complex data into meaningful business insights.
The MDR Operations Performance Analyst will play a key role in identifying trends, optimizing workflows, and driving continuous improvement across security service delivery.
You will collaborate with security analysts, operational leaders, and cross-functional teams to enhance efficiency, quality, and customer experience.
The position combines cybersecurity expertise, data analysis, process improvement, and strategic problem-solving in a fast-paced environment.
You will help shape operational maturity by developing performance metrics, uncovering improvement opportunities, and supporting data-driven decisions.
This remote opportunity is ideal for an analytical professional passionate about cybersecurity, innovation, and operational excellence.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a MDR Operations Performance Analyst based in Canada.
This role offers the opportunity to improve the performance of advanced cybersecurity operations by transforming complex data into meaningful business insights.
The MDR Operations Performance Analyst will play a key role in identifying trends, optimizing workflows, and driving continuous improvement across security service delivery.
You will collaborate with security analysts, operational leaders, and cross-functional teams to enhance efficiency, quality, and customer experience.
The position combines cybersecurity expertise, data analysis, process improvement, and strategic problem-solving in a fast-paced environment.
You will help shape operational maturity by developing performance metrics, uncovering improvement opportunities, and supporting data-driven decisions.
This remote opportunity is ideal for an analytical professional passionate about cybersecurity, innovation, and operational excellence.
Accountabilities:
- Working closely with security operations teams and leaders to understand workflows, challenges, and evolving service delivery needs.
- Analyzing operational data to identify trends, inefficiencies, risks, and opportunities for improvement.
- Translating customer experience insights into actionable recommendations related to processes, training, documentation, and service quality.
- Evaluating end-to-end workflows to identify cross-functional gaps and optimize operational effectiveness.
- Tracking and validating the impact of improvement initiatives through measurable performance outcomes.
- Defining, refining, and monitoring performance metrics aligned with customer experience, quality, and operational objectives.
- Conducting root cause analysis to investigate performance deviations and recommend corrective actions.
- Identifying emerging risks and trends to enable proactive intervention and continuous improvement.
- Collaborating with internal teams to assess change impacts, readiness requirements, and operational improvements.
- Developing and updating policies, procedures, guidelines, and operational documentation.
- Integrating AI tools into performance analysis workflows to improve efficiency, data interpretation, and decision-making.
- Creating clear reports, presentations, and recommendations tailored to technical and leadership audiences.
- Supporting the ongoing maturity and improvement of quality assurance programs.
- Previous experience working in Security Operations, particularly within MSSP or MDR environments.
- Minimum of 5 years of combined experience in security analysis, SOC leadership, operational reporting, or related roles.
- Strong ability to analyze complex, disconnected data sources and transform findings into actionable insights.
- Experience developing performance metrics and dashboards using data visualization tools such as Grafana, Power BI, or similar platforms.
- Practical understanding of AI tools such as Copilot, GPT, or comparable solutions, including their capabilities, limitations, and appropriate use.
- Experience applying AI tools to analyze data, identify insights, and improve operational workflows.
- Excellent written and verbal communication skills with the ability to present complex information clearly.
- Strong problem-solving abilities with a proactive and detail-oriented approach.
- Ability to work effectively in a fast-paced, changing environment.
- Passion for continuous improvement, operational excellence, and cybersecurity innovation.
- Competitive compensation package with a base salary range of approximately $86,000 to $143,000 USD, depending on experience, skills, location, and qualifications.
- Additional compensation opportunities, including bonus eligibility.
- Comprehensive benefits package.
- Remote-first work model with flexibility to work from approved locations.
- Employee-led diversity and inclusion communities that encourage collaboration and belonging.
- Annual charity initiatives, fundraising activities, and volunteer opportunities.
- Sustainability programs supporting global environmental initiatives.
- Wellness initiatives, including wellbeing days, webinars, and health-focused programs.
- Team engagement activities such as fitness challenges and global competitions.
- Opportunities to work with innovative cybersecurity technologies and develop expertise in a growing field.
The MDR Operations Performance Analyst will analyze operational performance data, identify improvement opportunities, and support the evolution of security operations through measurable insights. Key responsibilities include:
Requirements:
The ideal candidate combines cybersecurity operations experience with strong analytical and communication skills to improve service performance and operational outcomes. Required qualifications and skills include:
Benefits:
The role offers a remote-first environment and a comprehensive employee experience designed to support professional growth and well-being, including: