This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Business Operations based in the United States.
This is an exciting opportunity for an experienced healthcare operations professional to drive business process excellence across a nationwide network of ambulatory care facilities. The role combines strategic oversight, compliance management, and operational consulting, with a strong focus on patient billing and collections optimization. You will work closely with internal stakeholders and healthcare centers to implement best practices, improve financial performance, and ensure regulatory compliance. This position offers significant exposure to cross-functional initiatives, acquisition assessments, and process transformation projects. With substantial autonomy and travel, the role is ideal for a proactive professional who thrives in dynamic environments and enjoys making a measurable impact on healthcare operations.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Business Operations based in the United States.
This is an exciting opportunity for an experienced healthcare operations professional to drive business process excellence across a nationwide network of ambulatory care facilities. The role combines strategic oversight, compliance management, and operational consulting, with a strong focus on patient billing and collections optimization. You will work closely with internal stakeholders and healthcare centers to implement best practices, improve financial performance, and ensure regulatory compliance. This position offers significant exposure to cross-functional initiatives, acquisition assessments, and process transformation projects. With substantial autonomy and travel, the role is ideal for a proactive professional who thrives in dynamic environments and enjoys making a measurable impact on healthcare operations.
Accountabilities:
- Establishing, implementing, and monitoring standardized patient billing and collection processes across assigned regions.
- Serving as the primary resource for billing and collections expertise, providing guidance to internal and external stakeholders.
- Identifying process improvement opportunities and implementing initiatives to enhance operational efficiency and financial outcomes.
- Staying current on federal, state, and local regulations impacting billing, collections, and healthcare compliance activities.
- Developing and maintaining policies and procedures to ensure accurate and timely billing and collection practices.
- Delivering training and education to business office teams on operational procedures and best practices.
- Conducting annual assessments of business office processes and evaluating billing system effectiveness.
- Identifying and implementing preferred billing systems and operational solutions across facilities.
- Supporting HIPAA compliance activities, chart audits, and regulatory reporting requirements.
- Monitoring claims and operational processes to ensure adherence to Medicare regulations and compliance standards.
- Assisting in remediation efforts following internal audits and compliance reviews.
- Evaluating billing and collection systems of potential acquisition targets and preparing recommendations and assessment reports.
- Identifying new business opportunities and supporting additional operational initiatives as needed.
- Bachelor's degree in Business or a related discipline, or equivalent professional experience.
- Minimum of 5 years of healthcare billing and revenue cycle experience.
- Prior experience within Ambulatory Surgery Center (ASC) operations preferred.
- Strong knowledge of patient billing, collections processes, HIPAA requirements, and healthcare regulatory frameworks.
- Solid understanding of Medicare rules and reimbursement requirements.
- Demonstrated ability to analyze operational challenges, identify solutions, and implement process improvements.
- Strong financial acumen and ability to interpret operational and financial data.
- Excellent written and verbal communication skills with the ability to engage effectively across all organizational levels.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- High level of integrity, discretion, and ability to manage confidential information.
- Proven ability to influence stakeholders, lead initiatives, and navigate complex situations professionally.
- Willingness and ability to travel approximately 50% of the time.
- Flexibility to work occasional evenings or weekends based on business needs.
- Fully remote work arrangement with nationwide collaboration opportunities.
- Comprehensive medical, dental, and vision insurance coverage.
- Life and disability insurance.
- Healthcare Flexible Spending Accounts (FSA), Dependent Care FSA, Limited Healthcare FSA, and transportation and parking FSAs.
- Health Savings Account (HSA) options.
- 401(k) retirement savings plan with employer matching contributions.
- Generous paid time off program, with opportunities to earn between 20 and 25 days annually depending on role and tenure.
- Nine observed paid holidays each year.
- Paid family leave benefits.
- Professional development, training, and career growth opportunities.
- Comprehensive health and wellbeing programs designed to support employees and their families.
As Manager, Business Operations, you will serve as a subject matter expert in patient billing, collections, and operational compliance while supporting continuous improvement initiatives across multiple facilities. Key responsibilities include:
Requirements:
The ideal candidate will bring extensive healthcare revenue cycle experience, strong analytical capabilities, and exceptional stakeholder management skills. Preferred qualifications include: