International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.
As part of a temporary replacement, we are seeking a Junior Account Manager for a 12-month assignment. The role is responsible for the operational management and oversight of a client portfolio consisting of both public and private sector organizations. The successful candidate will ensure service quality, operational compliance, and effective coordination between internal and external stakeholders.
Client Portfolio Management
- Manage a portfolio of public and private sector organizations.
- Oversee the operational management of payment programs and client accounts.
- Organize and lead client review meetings to address operational matters, incidents, and ongoing action plans.
- Build and maintain trusted relationships with client contacts and internal stakeholders.
Public Sector Program Management
- Manage BTA accounts governed by interministerial agreements and public sector-specific schemes.
- Oversee a large portfolio of accounts subject to specific regulatory and operational requirements.
- Manage processes related to CHORUS DT and associated interfaces.
- Produce and coordinate regulatory reporting and other deliverables required by public administrations.
- Support the opening and ongoing management of BTA accounts for eligible public sector entities.
Operational Coordination and Stakeholder Management
- Serve as the interface between clients, operations teams, support functions, risk, credit and compliance teams, and external partners.
- Coordinate client implementation, migration, and program enhancement projects.
- Manage complex operational issues related to billing, credits, payment references, file exchanges, and technical interfaces.
- Ensure business continuity and compliance with operational service commitments.
Coordinate resolution activities involving multiple internal and external stakeholders.
External Partner Management
- Manage operational relationships with service providers and technical partners.
- Monitor specific requests, deliverables, and service-level commitments.
- Ensure the effective delivery of services and the resolution of any operational issues.
Client Onboarding and Training
- Organize kick-off meetings and onboarding sessions for new clients.
- Present program operating procedures and available tools.
- Train administrative contacts and key users on payment processes and program-specific requirements.
- Support clients in understanding and applying operational procedures.
Risk, Compliance, and Collections
- Coordinate requests from Risk, Control, and Compliance teams.
- Support compliance, remediation, and control initiatives when required.
- Monitor collection and recovery cases in coordination with specialist teams.
- Ensure adherence to internal procedures and regulatory requirements applicable to both public and private sector clients.
Experience
- Experience in corporate account management, operational coordination, or program management.
- Knowledge of corporate payment products, business travel solutions, and the public sector environment.
- Experience working in complex environments involving multiple stakeholders.
Personal Attributes
- Strong organizational skills and ability to manage priorities effectively.
- Customer-focused mindset with a strong service orientation.
- Excellent interpersonal and communication skills.
- High level of accuracy, reliability, and attention to detail.
- Self-motivated, proactive, and capable of working independently.
- Ability to collaborate with a wide range of internal and external stakeholders.
- Strong team player with the ability to thrive in a collaborative environment.
- Comfortable facilitating and leading meetings.
Skills
- Proficiency in Microsoft Office and standard business applications.
- Native or fluent French speaker with excellent verbal and written communication skills; professional proficiency in English is required.
- Experience managing operational data, file-based processes, and complex administrative procedures is highly desirable.
Non-considerations for sponsorship:
Employment eligibility to work with American Express in France is required as the company will not pursue visa sponsorship for these positions.