Aquatics Area Manager

Overview

Job Summary: The Area manager of Aquatics is a leadership position within the Operations division that helps oversee the Aquatics department. This leadership role plays a critical role in ensuring the safety, efficiency, and overall guest experience at our Hurricane Harbor water attractions. You will lead the daily operations of the waterpark, set the standard for lifeguard performance and safety excellence, and foster an environment that is clean, welcoming, and fun. Your leadership, confidence, and attention to detail will directly impact guest satisfaction and employee success. Through strong communication, hands-on coaching, and consistent accountability, you will inspire your team to uphold the highest standards of safety and service.

Responsibilities

Essential Duties and Responsibilities:

 

• Oversee Day-to-Day Operations: You'll take charge of the day-to-day operations of the park's aquatic facilities, ensuring everything runs like a well-oiled machine.
• Supervise Operational Activities: Directing operational activities within designated areas, you'll meet the needs of both guests and staff while maintaining a positive atmosphere.
• Cultivate a High-Performance Team: Building a positive, high-performance team culture will be a priority, enhancing retention rates and fostering a sense of camaraderie among team members.
• Provide Mentorship: Offering mentorship to all team members, you'll support their goal achievement through positive communication and coaching.
• Adhere to Standard Operating Procedures: Ensuring strict adherence to all standard operating procedures related to slides and attractions, you'll adapt procedures as waterpark operations evolve.
• Engage in Advanced Planning: Advanced planning will be key to effectively managing volume, sales, and throughput in all areas, optimizing the guest experience.
• Drive Performance Enhancements: Developing action plans and analyzing data/trends, you'll drive ongoing performance enhancements and reduce incidents.
• Maintain Compliance: You'll maintain compliance with Ellis & Associates and corporate aquatics policies and standards, keeping accurate records as per Six Flags and Ellis & Associates policies.
• Coordinate Training: Coordinating and conducting lifeguard certification, department orientation, slide training, and ongoing on-the-job training, you'll ensure every team member is well-prepared.
• Approach Problem-Solving: Approaching problem-solving and difficult situations with a composed and attentive demeanor, you'll find effective solutions.
• Facilitate Continuous Development: Facilitating continuous on-the-job development, you'll ensure your team is always improving and growing.
• Foster Interdepartmental Communication: Fostering effective communication with other departments, you'll optimize guest service efficiencies.
• Commit to Safety Standards: Demonstrating unwavering commitment to safety standards, you'll prioritize the well-being of both guests and staff.
• Act as Manager On-Duty: Stepping in as Manager On-Duty as needed, you'll ensure operations run smoothly for your department and division.
• All other duties as assigned.

Qualifications

Skills and Qualifications:

 

• Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays
• Outstanding verbal and written communication skills, with strong organizational and administrative abilities
• Eligibility to obtain, or current possession of, an Ellis & Associates Lifeguard Instructor Certification
• At least two years of aquatics operations experience, including lifeguarding, training, swim instruction, and/or CPO/AFO
• Proven leadership experience with a collaborative, team-oriented approach
• Strong initiative with the ability to manage multiple priorities from planning to execution
• Ability to work efficiently in a fast-paced environment and meet critical deadlines
• Physical ability to stand and walk for extended periods outdoors in varied weather conditions, including extreme heat and sun
• Possess a valid California driver’s license
• High school diploma required; college degree preferred
• Theme park or waterpark experience strongly preferred