Customer Success Manager - Commercial

Customer Success Manager - CommercialRemoteCustomer SuccessFull timeUnited StatesShare this job DescriptionAbout CovalentCovalent is a workforce operations platform built for complex manufacturers. We help aerospace, defense, automotive, and industrial enterprises train, qualify, deploy, and optimize frontline labor at scale.Our software enables manufacturers to digitize workforce capability management, improve workforce readiness, and make better labor decisions using real operational data. Covalent is trusted by leading global manufacturers to connect workforce capability with production execution—turning workforce data into a strategic operational asset.We are a profitable, growing SaaS company serving some of the world’s most sophisticated manufacturing organizations, and we are building the category-defining platform for workforce operations.The RoleAs a Customer Success Manager of our Commercial business, you will own a portfolio of smaller, but strategically important accounts. You’ll be the primary driver of adoption, growth, and customer outcomes. This role is ideal for someone who loves autonomy, solving problems, and moving fast.This is not a reactive support role. We’re looking for someone who can:Spot issues before they become problemsDig into data to validate customer sentimentDrive adoption and usage across accountsIdentify opportunities for expansion and cross-sellIf you need the perfect playbook to act, this role is not for you.What You’ll DoOwn and grow a book of Commercial accounts end-to-endMonitor account health and usage metrics, taking proactive actionIdentify churn risks early and implement mitigation plansConduct training and adoption sessionsPartner with Sales, Implementation, and Product to solve customer problemsMaintain accurate documentation, notes, and account visibilityIdentify and drive opportunities for upsell or expansionAccountable for renewal outcomes by maximizing customer value realization, engagement, and long term growthServe as a trusted advisor for your Commercial clientsSuccess Looks LikeCustomers are actively using the product and achieving measurable resultsYou’re proactive: problems are addressed before escalationYou have identified and deliver on value drivers outlined by the customer through the sales processAccounts are well-documented, with clear internal visibilityYou are driving Commercial growth through adoption, retention, and expansionCustomers trust you as their go-to resourceMaintain and grow a book of business, consistently achieving 100%+ NRRRequirements3+ years in a customer-facing role at a technology companyExperience owning your own book of business, ideally in Commercial or startup environmentsTrack record of solving problems independently and driving resultsStrong communication skills-clear, confident, and persuasiveHighly organized with strong attention to detailComfortable working with ambiguity and defining your own processesSelf-starter who thrives in a fast-moving, scrappy environmentExperience with tools like Zendesk, Jira, or analytics platformsPrevious experience in SaaS Knowledge and work history within the manufacturing or industrial marketsGiven the industries we serve, this position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes a US Citizen, lawful permanent resident, refugee, or asylee.BenefitsWhy Covalent?At Covalent, you’ll join a company solving meaningful operational problems for manufacturers that build critical products: from aircraft engines to defense systems.You’ll have real ownership, direct customer impact, and the opportunity to help shape how Customer Success scales in a growing company. This is a chance to work with a strong team, serve respected industrial brands, and build your career inside a category-defining software platform with significant growth ahead.Perks:Becoming an early contributor to a growing customer organization in a...