Account Support Manager

Skip to main content United States Saved jobs(0) - Account Support Manager DescriptionAccount Support Manager  This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   Job Family Definition:The Account Support Manager (ASM) or now the Service Experience Manager coordinates service onboarding and manages the customer’s overall HPE Complete Care Service experience and personalization. The Service Experience Manager is responsible for HPE Complete Care Service guidance, planning, advisory support, delivery, and reporting. The Service Experience Manager also coordinates customer interactions across various HPE teams and works with the Technical Account Manager or now Technical Advisor regarding HPE Complete Care Service related matters.In HPE Greenlake accounts, the ASM holds a key role in the customers’ digital transformation journey. Partners with HPE account team’s strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio. The ASM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment. The ASM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.  Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes. Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE’s portfolio reach within each customer, while delivering incremental business value and an outstanding experience.Job Level Definition:Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Description:Responsibilities:Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.Ensures performance goals are met for all in scope services across all towers: identifying &...