Senior Strategy Manager, Customer Segment Strategy
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Strategy Manager, Customer Segment Strategy based in United States.
This role offers the opportunity to shape strategic market access and contracting initiatives for a diverse portfolio of products within a complex healthcare environment.
The position focuses on developing customer segment strategies that improve access, strengthen partnerships, and support long-term business objectives.
You will serve as a strategic advisor, combining market insights, analytics, and industry expertise to influence critical decisions.
Working across commercial, pricing, contracting, policy, and customer-facing teams, you will help drive impactful solutions in a rapidly evolving landscape.
The role requires strong leadership, business acumen, and the ability to navigate ambiguity while building alignment across stakeholders.
You will play a key role in translating customer needs and market trends into actionable strategies that create value for patients and partners.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Strategy Manager, Customer Segment Strategy based in United States.
This role offers the opportunity to shape strategic market access and contracting initiatives for a diverse portfolio of products within a complex healthcare environment.
The position focuses on developing customer segment strategies that improve access, strengthen partnerships, and support long-term business objectives.
You will serve as a strategic advisor, combining market insights, analytics, and industry expertise to influence critical decisions.
Working across commercial, pricing, contracting, policy, and customer-facing teams, you will help drive impactful solutions in a rapidly evolving landscape.
The role requires strong leadership, business acumen, and the ability to navigate ambiguity while building alignment across stakeholders.
You will play a key role in translating customer needs and market trends into actionable strategies that create value for patients and partners.
Accountabilities:
- Develop and execute access and contracting strategies that support portfolio growth, patient access, and sustainable business outcomes across key customer segments.
- Provide strategic recommendations and subject matter expertise to customer engagement teams and market access leaders.
- Act as a liaison between account teams, pricing and contracting stakeholders, external affairs, legal teams, and cross-functional business partners to align customer strategies with broader objectives.
- Lead complex, cross-portfolio initiatives involving new customer segments, evolving market dynamics, and innovative access approaches.
- Support negotiation strategies by analyzing customer priorities, anticipating market responses, and developing effective engagement recommendations.
- Analyze contract performance insights, market trends, and customer data to identify opportunities and inform future strategies.
- Partner with internal stakeholders to develop strategic account plans that incorporate customer needs, industry evolution, and portfolio priorities.
- Translate customer insights and reimbursement challenges into actionable solutions that improve access strategies.
- Monitor external trends including policy changes, industry developments, and customer evolution to anticipate business impacts.
- Collaborate with senior leaders and cross-functional teams to influence strategic decision-making and organizational priorities.
- Provide expertise and guidance on pricing, contracting, distribution, and policy considerations affecting customer relationships.
- Build strong partnerships with customer-facing teams and support initiatives that enhance engagement and collaboration.
- Bachelor’s degree in a relevant field.
- Five or more years of relevant experience in the pharmaceutical, biotechnology, healthcare, or related industries.
- Five or more years of experience in market access functions, including payer strategy, contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, or managed care finance.
- Broad understanding of the US healthcare market access landscape across multiple therapeutic areas.
- Deep expertise in pricing, contracting, reimbursement, distribution, and customer segment strategies.
- Proven experience developing and executing access strategies within complex business environments.
- Strong analytical skills with the ability to interpret data, identify trends, and translate insights into strategic recommendations.
- Ability to influence cross-functional teams and senior stakeholders without direct authority.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Strong customer-focused mindset with the ability to balance external needs and internal priorities.
- Ability to manage ambiguity, prioritize effectively, and drive initiatives in a fast-changing environment.
- Preferred qualifications include an MBA or advanced degree and direct customer experience within relevant healthcare segments.
- Competitive salary range of approximately $161,000–$299,000 annually, depending on experience, qualifications, location, and other factors.
- Potential annual bonus opportunity based on individual and company performance.
- Remote-eligible full-time work arrangement with flexibility based on business needs.
- Comprehensive benefits package supporting health, financial wellness, and work-life balance.
- Opportunity to influence high-impact healthcare access strategies and enterprise-level initiatives.
- Exposure to cross-functional collaboration with senior leaders and industry experts.
- Professional growth opportunities within a dynamic and innovation-driven environment.
- Travel opportunities estimated at approximately 25% for customer engagement, account planning, and stakeholder collaboration.
The Senior Strategy Manager, Customer Segment Strategy will lead the development and execution of customer-focused access and contracting strategies while providing strategic guidance across multiple business functions.
Requirements:
The ideal candidate is a strategic thinker with strong market access expertise, analytical capabilities, and experience influencing complex healthcare strategies across multiple stakeholders.