Customer Technical Account Manager

Customer Technical Account ManagerAbout SpangleAILaunched in 2025, Spangle AI is the agentic conversion layer connecting AI-led discovery to real-time conversion. We've partnered with enterprise brands like REVOLVE, Alexander Wang, and Steve Madden, delivering up to 50% conversion lifts and 2x ROAS improvements.We recently closed a $15M Series A. Spangle won NRF’s VIP (Vendor in Partnership) Award for Best AI-Driven Marketing Solution and was recognized in Business of Fashion’s AI startups to Watch. Founded by serial entrepreneurs with 30+ years scaling AI and commerce at Amazon, Saks, and Gap, we're building the commerce infrastructure for the agentic era, where ChatGPT Shopping, Google AI Overviews, and Meta are reshaping how consumers discover and buy.The RoleWe are seeking a Customer-Facing Technical Account Manager (TAM) with deep expertise in e-commerce and digital marketing. In this role, you will act as the strategic bridge between our clients and internal technical teams. You will translate complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.This is a highly consultative role requiring strong analytical skills, executive communication ability, and hands-on experience with e-commerce performance metrics.What you'll own:E-commerce Metrics Expertise: Develop deep mastery of key e-commerce KPIs, including: CVR, ROAS, AOV, CAC, CLV retention and cohort performance metrics. Confidently communicate performance drivers and trade-offs to executive stakeholdersStrategic Translation of Data: Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impactClient Insights & Reporting: Own end-to-end client reporting, including: Performance dashboards, Executive business reviews (EBRs), Funnel diagnostics, Attribution analysis and Growth opportunity identification. Ensure clients clearly understand both technical results and business implicationsPerformance Optimization: Work consultatively with merchants to interpret performance data and identify opportunities to improve marketing efficiency, landing page performance, and conversion funnel outcomesAttribution & Analytics Leadership: Educate clients on multi-touch attribution models, customer journey analysis, incrementality testing, and cross-channel performance evaluationCross-Functional Liaison: Serve as the voice of the customer internally. Partner with Product, Engineering, and Data Science teams to ensure client feedback and business priorities inform roadmap decisionsWhat We're Looking For / Required QualificationsExperience5+ years of experience in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing StrategyDirect experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands.Technical & Business ExpertiseDeep understanding of digital marketing channels (SEO, SEM, Paid Social, Email, Affiliate) and their impact on e-commerce unit economicsHands-on experience with analytics platforms such as Google Analytics (GA4), Shopify Analytics, Mixpanel, or similar toolsExperience working with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce)Communication & LeadershipAbility to clearly explain complex technical and statistical concepts to non-technical executives. Strong executive presence and consultative selling mindset.Excellent written and verbal communication skills.Ability to manage multiple client accounts in a fast-paced startup environment.Our CultureGenAI-native in how we build, sell, and operateHigh ownership, low overhead, and bias toward actionFocus on speed, experimentation, and executionDeep emphasis on creating clear, demonstrable customer valuePreference for builders and operators over hierarchyStrong belief in in-person collaborationWhy SpangleOpportunity to work directly...