Field Service Technician, Sheetfed Electrical
Who are we:
Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!
Are you looking for a challenge? That's what we offer!
Field Service Technician Sheetfed, Electrical
Position Overview:
The Field Service Technician – Sheetfed (Electrical Focus) is responsible for installing, troubleshooting, diagnosing, and repairing Heidelberg Sheetfed printing equipment, with a primary focus on electrical and control system issues. This role supports customers by identifying electrical faults, performing repairs, and ensuring equipment operates safely and efficiently. Technicians also provide customer training on equipment operation and basic maintenance procedures.
Technicians take ownership of service assignments and collaborate with installation teams, riggers, fellow technicians, and the technical helpdesk to resolve issues and complete installations. Strong knowledge of industrial electrical systems, machine controls, and the ability to interpret electrical schematics are essential for success in this role.
This position requires travel to customer locations to provide on-site service and support. A company vehicle is provided. When travel extends beyond the assigned geographic area, airfare, lodging, rental car, and per-dem expenses are covered. Delivering professional, proactive, and consistent customer service is a key expectation of this role.
What you will do:
Troubleshoot, diagnose, and repair electrical and control system issues on Heidelberg Sheetfed printing equipment.
Perform preventative maintenance and service work on Sheetfed equipment under charge service and service contract/warranty agreements.
Interpret electrical schematics, wiring diagrams, and system documentation to identify faults and complete repairs.
Install and support new or used equipment in coordination with qualified riggers and installation teams, including customer-requested equipment relocations.
Conduct scheduled equipment inspections (SS36 – 10, 20, 30, and annual inspections), ensuring proper documentation and photographs are completed.
Maintain accurate service documentation to support equipment performance tracking and protect both Heidelberg and customer equipment investments.
Provide customer training on equipment operation, electrical components, and basic troubleshooting procedures.
Demonstrate the value of Heidelberg service during customer visits and identify opportunities to support additional service or parts needs, including APS and car stock sales.
Maintain strong product knowledge and communicate effectively with customers and internal teams.
Complete all required administrative responsibilities in a timely manner, including expense reports, time sheets, escalation reports, inspection documentation, training requirements, and company vehicle maintenance.
Requirements:
Technical training or experience in industrial electrical systems, electrical maintenance, or controls troubleshooting.
Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
Experience troubleshooting industrial equipment, automated machinery, or control systems.
Strong mechanical and electrical aptitude with the ability to diagnose equipment issues in the field.
Ability to work independently while managing service assignments and customer expectations.
Strong communication and customer service skills.
Valid driver’s license and ability to travel to customer locations.
Preferred Qualifications
Associates degree, vocational apprenticeship, or job-related work experience 3-5 years minimum
Experience working with printing equipment, Sheetfed presses, or similar industrial machinery.
Knowledge of PLC-controlled systems, sensors, drives, and machine control interfaces.
Field service or technical support experience in a manufacturing or industrial environment.
Prior experience performing equipment installation or commissioning.
Travel:
This position requires travel to customers sites covering the Central Region but not limited to this area, the position includes a company vehicle. When traveling outside of this geographical area all airfare, hotels and per diem are supplied.
Travel is required (67 to 100%)
Salary: $30 to $35 an hour
Location: Massachusetts
ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.
EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.