IT Mart Tech Support

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Customer Problem Solving, Help Desk Support, Information Technology (IT)

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as an IT Mart Tech Support Professional for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

IT Mart Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level.

• Performs systems administrative and operational duties on computer systems

• Perform account management duties in Active Directory

• Welcome and greet customers when handling front desk operations

• Analyze, evaluate, test and repair basic hardware problems

• Prepare activity and progress reports regarding support activities

• Respond, investigate, and correct problems.

• Acts as a technical resource for user queries

• Contribute to developing and implementing improvements in the account management processes.

• Working to achieve SLA's when resolving customer issues

• Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)

• Provide troubleshooting diagnosis, and repair for laptop and mobile devices

WHAT YOU’LL NEED TO SUCCEED

• 1-3 years of related expereince

• Associates degree or equivalent expereince

• Strong customer service and communication skills (both written and verbal)

• Excellent interpersonal skills, especially ability to listen and understand what is being described

DESIRED SKILLS OR EXPERIENCE

• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.

• Experience providing Tiers 1 and 2 technical support for hardware and software.

• Excellent attention to detail.

• Strong working knowledge of computer terms.

• Customer service operations experience.

GDIT IS YOUR PLACE

• At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans