Logistics Account Manager, Bulgaria

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Logistics Account Manager, BulgariaFull-timeCompany DescriptionGlovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionIf you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.What makes our ride unique? 🤝 Our strong culture and non-vanilla personality. 💪 A Talent House. 🤝 Our commitment to being a force for good.We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, and for that we need driven talent! And this is where your ride starts…YOUR MISSIONWe are looking for a professional ready to make an impact in a fast paced environment where quick execution and out of the box solutions truly make the difference. The Third Party Logistics Account Manager is a pivotal role at the core of Glovo’s operations, responsible for designing the strategy and framework of Glovo’s logistics partner network in both the short and long term, enhancing efficiency, and ensuring the success of the operations team.THE JOURNEYDesign and optimize the Third-Party Logistics (3PL) framework, defining the right next steps for each partner.Support the Legal and Operations teams through diligent and meticulous management of 3PL and rider documentation, ensuring full compliance with labor regulations.Develop processes and long-term projects to improve the efficiency of the 3PL setup, reporting directly to the Operations Manager and the country leadership team.Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for both riders and customers in Bulgaria.Oversee daily relationships with 3PL partners, managing their requests and ensuring an optimal rider supply. QualificationsWHAT YOU WILL BRING TO THE RIDEUniversity degree in Economics, Engineering, Mathematics or related fields (a plus).Previous experience in a fast paced and demanding environment (e.g. consulting, tech industry).Experience in the delivery or on-demand industry is considered a plus.Proficiency with Google Suite (or Microsoft Office).Based in Sofia or willing to relocate.Fluency in Bulgarian and English.Strong analytical skills with a results oriented, autonomous, and efficient mindset.Ability to challenge and debate issues of importance to the organization.Capacity to approach situations from different perspectives and propose creative solutionsPersuasive communicator, with attention to detail and evidence based reasoning.Collaborative and adaptable, with a strong commitment to getting the job done.Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience...