Principal Systems Design Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Principal Systems Design EngineerFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.  Job DescriptionRole Summary We are seeking a hands-on Principal Infrastructure Architect & Engineer to lead the technical integrations in the core infrastructure space. This role requires deep expertise across networking, cloud, identity, and collaboration platforms, with the ability to align teams and drive integration outcomes effectively. Key ResponsibilitiesInfrastructure Integration & AssessmentLead discovery and capability assessment across environments.Develop integration roadmap with dependencies and milestones.Serve as primary liaison between organizations.Align with enterprise architecture standards.Networking (Physical, WiFi & Cloud)Integrate physical and wireless network environments.Implement VPN, SD-WAN, and cloud networking.Ensure consistent routing, segmentation, and security.Monitor and resolve performance issues.Cloud Hosting & SREDefine rationalized cloud hosting strategy (AWS, Azure, GCP).Apply SRE principles (SLOs, SLAs, observability).Implement IaC, CI/CD, and automation.Establish unified monitoring frameworks.Identity & Access ManagementIntegrate IAM systems (Okta, Entra ID).Implement SSO, MFA, and directory sync.Enforce RBAC, PAM, least privilege.Ensure regulatory compliance.Collaboration & MessagingDefine unified collaboration platform strategy.Lead Messaging and Collaboration tool alignment.Manage data migration and compliance.Ensure smooth end-user transition.Security & GovernanceAlign with SOX, GDPR, HIPAA, NIST, CMMC/FedRampImplement and validate security controls.Establish governance standards.Operational ResilienceEnsure HA, DR, and business continuity.Monitor performance and capacity.Conduct DR testing and validation. Qualifications'To be successful in this role, you will have: 12+ years of experience in infrastructure architecture.Experience with M&A integrations.Strong cross-functional collaboration skills.Technical SkillsNetworking: LAN/WAN, WiFi, SD-WAN, cloud networking.Cloud & SRE: AWS, Azure, GCP, IaC, CI/CD.IAM: Okta, Entra ID, SSO, MFA.Collaboration: O365, Slack, migration experience.Leadership CompetenciesStrong stakeholder communication.Decision-making in complex environments.Ability to manage multiple workstreams.Preferred QualificationsEnterprise architecture certifications (TOGAF, etc.).Experience in regulated environments.ServiceNow familiarity.Cloud and ITIL certifications.For positions in this location, we offer a base pay of $192,600 - $337,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional...