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IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Operational Effectiveness Manager
Job Overview
Responsible for the operational design, coordination, and continuous improvement of syndicated market research studies within the Global Commercial Offering team, precisely on Global Syndicated Market Research.
Acts as a key link between research design, fieldwork execution, and data delivery teams to ensure methodological robustness, data quality, and scalability of processes.
Focuses on optimizing questionnaire design, fieldwork approaches, and quality control frameworks to enhance consistency, reliability, and efficiency across markets.
Essential Functions
- Design and coordinate syndicated data collection processes in collaboration with internal stakeholders. Contribute to and constructively challenge questionnaire design to ensure clarity, alignment and coherence with research objectives; provide input on study methodology, including sampling approach, quotas, and variable definitions; and ensure harmonization of study design across markets and waves. Review data outputs to identify inconsistencies, biases, and risks impacting data quality, and partner with Production to drive improvements. Define and continuously enhance quality control frameworks, ensuring robust validation rules and scalable data quality processes across studies.
- Perform data analysis to identify anomalies, inconsistencies, and data quality issues, and translate findings into actionable recommendations to improve study design, fieldwork execution, and overall data reliability.
- Act as a subject matter expert on market research data, providing guidance on variable definitions, methodology, data limitations, and appropriate data usage to ensure consistency and correct interpretation across teams.
- Support the validation of data deliverables by ensuring that quality control processes enable high-quality aligned with customer specifications.
- Demonstrates strong problem-solving, analytical thinking, and business acumen, with the ability to identify root causes of data and process issues and drive structured improvements.
- Identify recurring issues across studies, markets, and waves, and lead initiatives to standardize processes, document best practices, and improve overall operational efficiency.
- Act as a central coordination point between fieldwork, data operations, and delivery teams, ensuring alignment on study design, timelines, and quality expectations, and enabling smooth handoffs across functions.
- This role is not directly responsible for final data delivery but is accountable for enabling high-quality and efficient delivery through strong upstream design, coordination, and continuous improvement of processes.
Qualifications - our ideal candidate will have
- Bachelor’s Degree or equivalent with significant experience in pharmaceutical market research, data operations, or syndicated studies, including experience working across study design, fieldwork, and data quality processes
- Strong understanding of market research methodologies, including questionnaire design, sampling approaches, quotas, and inherent limitations and biases in syndicated research.
- Proven ability to identify data inconsistencies, biases, and quality issues, and translate findings into structured recommendations for improvement.
- Ability to influence and challenge cross-functional stakeholders constructively, including research, fieldwork, and data teams, to drive alignment and improve outcomes
- Strong communication skills with the ability to translate complex methodological and data topics into clear, actionable insights for diverse audiences
- Ability to operate autonomously in a complex, multi-stakeholder environment, managing ambiguity and driving initiatives forward with limited direction.
- Strong proficiency with data analysis and reporting tools (e.g., Excel, SQL), with the ability to leverage data platforms to investigate and resolve data issues.
- Demonstrated ability to identify process improvement opportunities and drive standardization, scalability, and operational efficiency across studies.
PLEASE SUBMIT YOUR CV IN ENGLISH!
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.