Team Member Experience, Communications and Community Relations Partner (Caesars New Orleans)

The Team Member Experience, Communications & Community Relations Partner is responsible for driving internal communications, employee engagement, recognition programs, and community outreach initiatives for Caesars New Orleans. This role ensures a highly engaged workforce, strengthens the company’s presence within the Greater New Orleans community, and supports organizational culture through strategic communication, events, and partnerships. The position collaborates with leadership, departments, and community stakeholders to enhance employee satisfaction, promote brand reputation, and achieve property and corporate goals.

Employee Engagement & Internal Communications

• Oversees and executes internal culture and engagement initiatives to support property goals and improve employee satisfaction scores

• Develops and maintains the Engagement and Communications Calendar

• Designs and coordinates property-wide employee recognition programs and engagement initiatives

• Plans and executes small- and large-scale employee events in coordination with internal departments and external vendors

• Creates and distributes internal communications, ensuring timely and effective messaging across the property

• Monitors and manages internal communication channels (bulletin boards, email communications, announcements, employee activities, etc.)

• Serves as a resource for employee questions and HR-related communication needs

• Partners with leadership to plan engagement activities and recognition events

• Drives participation in the annual All-In We Win Survey and other engagement surveys, with a focus on improving year-over-year scores

• Ensures timely execution and follow-up of pulse surveys and employee roundtables

 

Community Relations & Outreach

• Develops and implements strategic community relations plans aligned with corporate and property objectives

• Builds and maintains strong relationships with community organizations, educational institutions, and local stakeholders

• Serves as a liaison between Caesars New Orleans and the community

• Identifies and coordinates employee volunteer opportunities (e.g., HERO initiatives) to enhance community involvement

• Develops and manages community event calendar and tracks volunteer participation and impact

• Oversees administration of charitable contributions, grassroots initiatives, and community campaigns

• Represents Caesars New Orleans at community events, boards, and external engagements

• Partners with organizations focused on diverse and underserved populations to support employment and procurement opportunities

• Ensures compliance with all applicable community-related obligations, agreements, and corporate initiatives

• Manages community relations reporting, tracking, and database administration

• Collaborates with Marketing to highlight community contributions and initiatives

 

Project Management & Operations

• Manages multiple engagement and community projects, ensuring timelines, budgets, and deliverables are met

• Coordinates materials, event logistics, vendor relationships, and supplies for engagement and community initiatives

• Supports HR and leadership teams with engagement, recruiting, and employee relations initiatives as needed

• Maintains accurate records, reports, and program tracking metrics

• Demonstrates strong organizational skills, attention to detail, and follow-through

• Maintains confidentiality and exercises sound judgment in sensitive situations

 

Leadership & Collaboration

• Works cross-functionally with departments, leadership, corporate partners, and vendors

• Acts as a role model, representing Caesars Entertainment with professionalism and integrity

• Builds strong relationships with employees at all levels of the organization

• Effectively communicates organizational initiatives to employees, leadership, and external stakeholders

• Bachelor’s degree in Human Resources, Communications, Business, or a related field, or equivalent experience preferred

• Prior experience in employee engagement, communications, community relations, or Human Resources preferred

• Supervisory or leadership experience preferred

• Excellent written and verbal communication skills

• Strong presentation and interpersonal skills

• Proven ability to manage multiple projects and priorities in a fast-paced environment

• Strong organizational, analytical, and problem-solving skills

• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and other relevant communication tools

• Ability to work collaboratively and build relationships across all levels

• Strong attention to detail and ability to manage confidential information

• Professional appearance and demeanor with a positive and energetic attitude

Additional Requirements

• Must be able to stand or sit for extended periods

• Must meet attendance guidelines and comply with all company, regulatory, and departmental policies Must be able to work independently. 

• Must be able to work at a fast pace environment

• Must be able to work engagement events and some holidays

• Must be able to read, write, speak and understand English. 

• Must be able to respond to visual and aural cues. 

• Must be able to maneuver to all areas of the casino. 

• Must be able to lift up to 10 pounds and carry up to 5 pounds. 

• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

 

Permit: N/A