Business Program Manager - Deal Desk

Business Program Manager - Deal Desk | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsBusiness Program Manager - Deal DeskUnited States, Washington, Redmond +1 moreApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043138Date postedJul 15, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionBusiness OperationsDisciplineBusiness Program ManagementRole typeIndividual ContributorEmployment typeFull-TimeOverviewThe Deal Desk is a worldwide organization focused on driving high-quality, profitable business with Microsoft's largest and most strategic customers. The Deal Desk partners with sales teams to balance customer, field, and business priorities while enabling durable growth, trusted execution, and consistent deal outcomes.The Deal Desk Role Excellence & Readiness Lead owns the strategy, design, execution, and continuous improvement of the Deal Desk role capability system. This includes Role Excellence and role evolution, onboarding and learning, capability development and upskilling, readiness and change adoption, and cross-functional governance and community. The role establishes clear role expectations, translates evolving business priorities into practical enablement, builds structured upskilling pathways, and helps employees and managers excel in-role while preparing for future-state Deal Desk ways of working.ResponsibilitiesRole Excellence & Role EvolutionDefine and execute the Deal Desk Role Excellence strategy aligned to business priorities, FY planning, role taxonomy, and evolving operating model needs.Establish and maintain role-based accountabilities, objectives, key outcomes, success measures, role quality standards, development milestones, and partner/resource expectations.Create a repeatable Role Success Guide-like framework for Deal Desk roles that clarifies what success looks like, how the role is executed, who the role works with, and which resources support effectiveness.Identify role ambiguity, capacity strain, skill gaps, inconsistent execution patterns, and emerging role risks, then convert those signals into clear recommendations, enablement plans, and governance decisions.Partner with HR, Job Architecture, planning, and business stakeholders where role content intersects with formal job descriptions, recruiting artifacts, career stage expectations, or role taxonomy changes.Translate future-state Deal Desk priorities, AI-enabled ways of working, and deal-making transformation into clear role evolution principles, role impact assessments, and practical execution guidance.Onboarding & Learning Own the global Deal Desk onboarding experience from design through delivery, measurement, and continuous improvement.Create learning journeys that reduce time-to-productivity and help new hires, role transitions, and managers quickly understand responsibilities, systems, rhythms, governance, decision rights, and role expectations.Design scalable role execution resources, playbooks, learning paths, manager guides, launch materials, and field-ready communications that translate role expectations into practical day-to-day behaviors.Use modern learning approaches, including AI-powered learning, microlearning, simulations, scenario-based exercises, adaptive learning, role walkthroughs, and role-specific knowledge checks.Maintain a sustainable content lifecycle for onboarding and learning materials so assets remain accurate as tools, policies, workflows, and organizational priorities evolve.Measure learning effectiveness through adoption signals, feedback loops, participation data, capability assessments, and manager input.Capability Development & Upskilling Develop and execute role-based upskilling and capability-building strategies that prepare Deal...