CareersJobsCustomer SuccessEnterprise Technical Account ManagerEnterprise Technical Account ManagerCustomer SuccessOn-site São Paulo, SPSHAREWhy join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.Technical Account Manager at TRACTIANThe Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.What you'll doAs an Enterprise Technical Account Manager, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.ResponsibilitiesPartner with enterprise clients to develop and execute strategic maintenance plans.Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.Collaborate with client teams on the factory floor to resolve complex maintenance challenges.Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.Serve as a liaison between client teams and internal engineering to address advanced technical issues.RequirementsBachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.Extensive knowledge of predictive maintenance and factory floor operations.Exceptional interpersonal skills with experience working with C-level executives and factory teams.Data-driven mindset with strong problem-solving skills and technical expertise.I want to applySee alsoMid-Market Technical Account ManagerCustomer SuccessSão Paulo, SPTechnical Support Maintenance SpecialistCustomer SuccessSão Paulo, SPSenior Field AnalystCustomer SuccessSão Paulo, SPView all open positionsTractian Ranked #24 Fastest-Growing Company in North AmericaRead MoreIf you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.Antoine Saint-Exupery
Want jobs like this matched to you?
Swoopd scores fresh postings against your résumé so you only see the matches that matter.