Business Operations Analyst

Role responsibilities

The Business Operations Analyst supports the Account Management and Customer Care groups, as well as the Equipment team within Fleet Operations. This role involves managing equipment records, developing performance KPIs, and acting as a liaison between dealers and customers.

Requirements

A bachelor's degree or equivalent experience is required, along with at least 3 years of professional experience. The candidate should demonstrate the ability to work in a safe manner and support process improvements.

Key skills

Business Operations, Customer Service, Data Analysis, Performance Tracking, Process Improvement, Relationship Building, Financial Operations, Equipment Management, Reporting, Automation, Dispute Resolution, Training, KPI Development, Communication, Coordination, Consultative Direction

Keywords

Business Operations, Customer Care, Account Management, Equipment Management, Performance KPIs, Data Analysis, Process Improvement, Kaizen, Reporting, Automation, Dispute Resolution, Financial Operations, Training, Communication, Coordination, Consultative Direction