This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Network Support Specialist, Tier 2 based in United States.
This role focuses on delivering advanced technical support and maintaining reliable network environments for business customers.
You will troubleshoot complex infrastructure issues, optimize network performance, and ensure exceptional service delivery.
The position offers the opportunity to work with diverse technologies, collaborate with experienced engineers, and solve challenging technical problems.
You will support critical customer environments while contributing to continuous improvement initiatives and operational excellence.
This is an ideal opportunity for a skilled network professional who enjoys problem-solving, customer interaction, and technical innovation.
You will join a collaborative environment that values learning, teamwork, and professional growth while working with modern IT solutions.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Network Support Specialist, Tier 2 based in United States.
This role focuses on delivering advanced technical support and maintaining reliable network environments for business customers.
You will troubleshoot complex infrastructure issues, optimize network performance, and ensure exceptional service delivery.
The position offers the opportunity to work with diverse technologies, collaborate with experienced engineers, and solve challenging technical problems.
You will support critical customer environments while contributing to continuous improvement initiatives and operational excellence.
This is an ideal opportunity for a skilled network professional who enjoys problem-solving, customer interaction, and technical innovation.
You will join a collaborative environment that values learning, teamwork, and professional growth while working with modern IT solutions.
Accountabilities:
- Deliver advanced remote and occasional on-site network support services to customers.
- Troubleshoot, analyze, and resolve complex network issues across LAN, WAN, wireless, firewall, VPN, and connectivity environments.
- Manage customer tickets, prioritize assignments, and maintain accurate documentation throughout the resolution process.
- Provide clear updates and communication through phone, email, and video interactions with customers.
- Perform network configuration, maintenance, upgrades, and troubleshooting activities across various technologies and vendors.
- Support network improvement initiatives, migrations, and infrastructure projects.
- Identify when escalation is required and collaborate with internal teams to resolve complex technical challenges.
- Maintain detailed documentation of customer environments, configurations, and technical solutions.
- Participate in process improvement initiatives to enhance service quality and operational efficiency.
- Provide occasional on-call support and assist with customer requirements outside standard workflows.
- 5–7 years of experience working as a Network Engineer or in a similar network support role.
- Strong experience troubleshooting and configuring LANs, WANs, wireless networks, routers, switches, firewalls, VPNs, and access points.
- Solid understanding of networking concepts including DNS, BGP, OSPF, EIGRP, VLANs, QoS, MFA, and remote access technologies.
- Experience with network security principles, capacity planning, maintenance practices, and infrastructure upgrades.
- Hands-on experience with Cisco technologies, including ASA and Meraki; experience with Fortinet and SonicWall is preferred.
- Strong hardware troubleshooting capabilities and knowledge of enterprise network environments.
- Familiarity with cloud networking and virtualization technologies such as Azure and AWS is an asset.
- Experience with MSP environments and tools such as ConnectWise or IT Glue is a plus.
- Cisco CCNA certification required; CCNP certification preferred.
- Excellent written and verbal communication skills with a strong customer service mindset.
- Ability to work independently while collaborating effectively within a technical team.
- Competitive salary range aligned with experience and technical expertise.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) plan with employer matching contributions.
- Generous paid time off package including company holidays.
- Fully remote work opportunity with occasional travel requirements.
- Opportunities for professional development, certifications, and technical training.
- Exposure to diverse customer environments and modern networking technologies.
- Collaborative team culture focused on learning, innovation, and career growth.
- Opportunity to work alongside experienced technology professionals on impactful infrastructure projects.
The Network Support Specialist, Tier 2 will provide advanced technical support services, resolve network issues, and ensure high-quality customer experiences. This role requires strong troubleshooting expertise, effective communication, and the ability to manage multiple technical priorities in a customer-focused environment.
Requirements:
The ideal candidate is an experienced network professional with strong technical troubleshooting skills and a passion for delivering reliable customer solutions. You should have hands-on experience supporting enterprise network environments and the ability to communicate effectively with both technical and non-technical stakeholders.