Senior Technical Analyst

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Technical Analyst Full-timeCompany DescriptionWho We AreCint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.We are feeding the world’s curiosity!Job DescriptionCint Marketplace is looking for a Technical Analyst for its Platform support team. This team provides 24/7 support to internal users and global customers, while partnering with stakeholders on product development. In this role, you'll resolve technical issues, debug API integrations, manage bug classification, and translate client needs into actionable tasks. You'll also support documentation and help clients adopt key platform features What You Will DoProvide top-notch customer support for Cint platform users.Investigate and resolve customer issues in a professional and timely fashion.Create and review technical documentation.Understand client requirements and translate those needs into actionable tickets.Classify submitted bugs and issues by the severity of their impact.Debug API integrations.Coach clients on adopting key features to help them meet their goals.QualificationsBachelor’s degree (Information Technology, Computer Science or related discipline preferred)2+ Years of technical support experience (SaaS support experience a plus)1+ years of experience in API debugging and troubleshooting.Proficiency with Microsoft Excel sheets/Google sheetsStrong problem-solving abilities to diagnose and resolve complex issues.Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.Customer-oriented mindset, as the role involves direct interaction with users or clients.Easily able to grasp and retain new knowledgeLeadership and mentoring skills to train team members and assist in team growth.Time management skills to manage multiple support cases simultaneously.Additional Information#LI-PU1 #LI-RemoteOur ValuesCollaboration is our superpowerWe uncover rich perspectives across the worldSuccess happens togetherWe deliver across borders.Innovation is in our bloodWe’re pioneers in our industryOur curiosity is insatiableWe bring the best ideas to life.We do what we sayWe’re accountable for our work and actionsExcellence comes as standardWe’re open, honest and kind, always.We are caringWe learn from each other’s experiencesStop and listen; every opinion mattersWe embrace diversity, equity and inclusion. More About CintWe’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com) Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm...