This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Patient Support based in the United States.
This role offers the opportunity to lead and transform patient support programs within a global healthcare environment.
The successful candidate will oversee patient and provider service strategies designed to improve continuity of care and enhance the overall therapy journey.
You will lead a high-performing team responsible for delivering personalized patient assistance, provider support solutions, and operational excellence.
The position combines strategic leadership, healthcare expertise, compliance oversight, and data-driven decision-making.
You will collaborate with internal teams, healthcare providers, payors, and external partners to create impactful patient-focused solutions.
This is a highly visible leadership role where your work will directly contribute to improving healthcare experiences and outcomes for patients.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Patient Support based in the United States.
This role offers the opportunity to lead and transform patient support programs within a global healthcare environment.
The successful candidate will oversee patient and provider service strategies designed to improve continuity of care and enhance the overall therapy journey.
You will lead a high-performing team responsible for delivering personalized patient assistance, provider support solutions, and operational excellence.
The position combines strategic leadership, healthcare expertise, compliance oversight, and data-driven decision-making.
You will collaborate with internal teams, healthcare providers, payors, and external partners to create impactful patient-focused solutions.
This is a highly visible leadership role where your work will directly contribute to improving healthcare experiences and outcomes for patients.
Accountabilities:
- Develop and execute strategic initiatives that align patient support programs with broader organizational goals and healthcare priorities.
- Lead the design, delivery, and optimization of patient-facing services, including product education, benefits navigation, prior authorization assistance, scheduling support, patient status updates, and post-treatment follow-up.
- Oversee provider-focused support services, including device tracking updates, end-of-service notifications, and other tools that improve healthcare coordination.
- Build, manage, and evolve performance dashboards, metrics, and reporting frameworks to measure program effectiveness and identify opportunities for improvement.
- Lead and develop a high-performing patient support organization by setting goals, providing coaching, managing performance, and fostering a culture of accountability and collaboration.
- Recruit, onboard, and develop talent while effectively managing budgets, resources, and operational priorities.
- Partner with commercial operations teams and cross-functional stakeholders to drive strategic initiatives and improve patient service delivery.
- Maintain strong relationships with healthcare providers, payors, and external partners to ensure seamless patient support experiences.
- Stay informed on healthcare industry trends, regulatory developments, and best practices to continuously improve programs.
- Ensure all patient-facing operations comply with HIPAA, privacy regulations, internal policies, ethical standards, and applicable healthcare requirements.
- 10+ years of experience leading healthcare-related Patient Support Programs.
- 10+ years of progressive leadership experience managing teams and complex healthcare operations.
- Bachelor’s degree in a relevant field.
- Strong expertise in managed care, case management, reimbursement processes, and health insurance environments.
- Proven ability to build and execute strategic initiatives while managing operational priorities.
- Experience developing performance metrics, analytics frameworks, dashboards, and business intelligence solutions.
- Strong understanding of healthcare compliance requirements, including HIPAA and patient privacy standards.
- Excellent leadership, communication, presentation, negotiation, and problem-solving skills.
- Ability to influence and collaborate effectively across multiple teams and stakeholder groups.
- Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
- Annual base salary range of approximately $170,000–$190,000, plus discretionary annual bonus eligibility.
- Fully remote position within the United States.
- Flexible work schedules to support work-life balance.
- Comprehensive healthcare coverage, including medical, dental, and vision benefits.
- Personal time and vacation benefits.
- Retirement and savings plan with 401(k) options.
- Employee stock purchase program.
- Training and education assistance.
- Employee referral bonus program.
- Service awards and employee recognition programs.
- Opportunities to grow within a global healthcare-focused organization.
The Director, Patient Support will own the strategy, execution, and continuous improvement of patient support initiatives while ensuring operational excellence, compliance, and measurable impact. Key responsibilities include:
Requirements:
The ideal candidate is an experienced healthcare leader with deep expertise in patient support programs, operational management, and regulated healthcare environments. Required qualifications and skills include: