Senior Account Manager

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking an ambitious and experienced Senior Account Manager to support our Client Leads in managing the day-to-day relationships with clients, owning mid-to-large sized projects, and managing the delivery of work from Bond efficiently and on budget.

Location: UK (Bristol)

Requirements

• Experience of working at a similar level within a digital marketing agency is desirable for this role
• Strategically focused, with experience delivering large projects for clients
• Strong understanding of digital or performance marketing, and a desire to learn CRM principles are critical for this role
• An understanding of data-driven marketing would be advantageous, ideally with some understanding of CRM, although CRM experience is not essential
• A positive, proactive approach to work, colleagues and communication

Responsibilities

• Present mid-level project scope and budget proposals, project and status updates, and creative work to clients - demonstrating effective verbal communication skills whether in personal or virtually, securing clients’ understanding, buy in and project approval
• Prepare mid level client project scopes and budgets: identifying opportunities to deliver efficiency for the client; accurately estimating resource requirements within and outside Armadillo; costing to ensure profitability for Armadillo in line with our business targets
• Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client comms to a client-ready standard
• Report accurately on project health of all projects under their responsibility to senior CS team members when required
• Create and issue invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process
• Support the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
• Support the identification of opportunities to secure incremental projects and scope with clients, escalating opportunities, and supporting the preparation of business cases by providing insights and information to senior colleagues 
• Manage the task and resource allocation for specific client projects - taking responsibility for coordinating client stakeholder input and Agency team members in all disciplines
• Support business development by participating in pitch teams as required

Benefits

Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.