Road Logistics Cross Border Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting automotive parts , you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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We're looking for a Customs Exception Management Specialist to join our Control Tower team, supporting a prestigious automotive customer. In this fast-paced role, you'll be responsible for identifying, managing, and resolving customs-related exceptions that could impact the smooth movement of shipments from Europe into the UK.

You'll work closely with customs teams, transport planners, vendors, and operational colleagues to ensure compliance, minimise delays, and maintain exceptional service levels. If you enjoy problem-solving, analysing issues, and finding solutions in a dynamic environment, this could be the perfect opportunity for you.

How you create impact

• Identify and investigate customs-related exceptions before they impact customer lead times. 
• Review vendor documentation to ensure compliance and accuracy. 
• Resolve customs issues including missing or incorrect documentation, customs references, and transit discrepancies.
• Liaise with customers, vendors, customs teams, and operational stakeholders to expedite shipments. 
• Escalate critical issues and support recovery plans for delayed or held consignments. 
• Ensure all activities comply with UK customs regulations, customer requirements, and internal procedures.
• Maintain clear communication with stakeholders on exception status and resolutions. 
• Analyse recurring issues and support continuous improvement initiatives to prevent future exceptions.

What we would like you to bring

• Experience within customs, imports, freight forwarding, logistics, or supply chain operations.
• Understanding of customs procedures and compliance requirements.
• Strong analytical skills with excellent attention to detail. 
• Ability to prioritise workload and work to strict deadlines and service levels.
• Excellent communication and stakeholder management skills.
• Strong problem-solving skills and a proactive approach. 
• Experience investigating root causes and implementing corrective actions. 
• A customer-focused mindset with a commitment to operational excellence.

What's in it for you

We provide a dynamic and supportive work environment where collaboration and continuous improvement are part of our daily culture. You’ll work closely with key stakeholders across our organisation, gain valuable insight into cross-border FTL/LTL operations, and contribute directly to customer satisfaction and service quality. We offer opportunities for professional development, a team culture built on trust and shared goals, and a role where your contributions truly make an impact.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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