This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Education based in Canada.
Join a high-impact role focused on transforming financial education and engagement experiences for retirement plan members across Canada. This position offers the opportunity to shape strategic education initiatives, develop innovative member engagement programs, and drive meaningful improvements in financial literacy and retirement readiness. Working within a collaborative and highly cross-functional environment, you will oversee end-to-end program strategy, execution, and optimization while influencing stakeholders across multiple business areas. The role combines product leadership, customer insights, data-driven decision-making, and program innovation to deliver scalable educational experiences. This is an excellent opportunity for a strategic and curious professional who thrives in complex environments and is passionate about improving customer outcomes through education and digital engagement.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Education based in Canada.
Join a high-impact role focused on transforming financial education and engagement experiences for retirement plan members across Canada. This position offers the opportunity to shape strategic education initiatives, develop innovative member engagement programs, and drive meaningful improvements in financial literacy and retirement readiness. Working within a collaborative and highly cross-functional environment, you will oversee end-to-end program strategy, execution, and optimization while influencing stakeholders across multiple business areas. The role combines product leadership, customer insights, data-driven decision-making, and program innovation to deliver scalable educational experiences. This is an excellent opportunity for a strategic and curious professional who thrives in complex environments and is passionate about improving customer outcomes through education and digital engagement.
Accountabilities:
- Develop and own the strategic roadmap for education and engagement programs, ensuring alignment with business priorities and member outcome objectives.
- Lead the design, launch, and continuous improvement of education initiatives, including webinars, workshops, events, digital content, and multi-channel engagement journeys.
- Manage multiple concurrent initiatives from concept through execution, coordinating timelines, dependencies, stakeholders, and delivery across cross-functional teams.
- Use member research, voice-of-customer insights, behavioral science, and segmentation strategies to identify educational needs and enhance engagement.
- Establish measurement frameworks and performance reporting processes to evaluate program effectiveness and drive continuous optimization.
- Act as a subject matter expert on education and member engagement, providing guidance on content strategy, technology enhancements, regulatory requirements, and emerging industry trends.
- Collaborate with leaders and stakeholders across the organization to build consensus, communicate program vision, and support strategic decision-making.
- Bachelor’s degree in Business, Marketing, Communications, Education, or a related discipline.
- 7–10+ years of progressive experience in product management, program management, or customer engagement within the financial services industry.
- Demonstrated experience developing financial literacy initiatives, adult education programs, or member engagement strategies.
- Proven ability to manage complex projects and multiple priorities within matrixed organizations while influencing stakeholders without direct authority.
- Strong analytical mindset with experience leveraging qualitative and quantitative insights to guide decision-making and improve outcomes.
- Excellent communication, presentation, collaboration, and relationship management skills.
- Strong organizational abilities, problem-solving capabilities, and an agile approach to navigating change and evolving priorities.
- Knowledge of the Canadian retirement ecosystem, including group pension plans, RRSPs, TFSAs, and regulatory considerations, is considered a strong asset.
- Familiarity with engagement analytics, webinar platforms, content management systems, and digital production tools is preferred.
- Bilingualism in English and French is considered an asset.
- Remote working arrangement within Canada.
- Competitive salary ranging from CAD $85,300 – $135,300, depending on experience, location, and qualifications.
- Performance-based incentive and bonus opportunities.
- Comprehensive health coverage, including medical, dental, vision, mental health, disability, life, and AD&D insurance.
- Retirement savings programs, including pension plans and employer matching opportunities.
- Financial education and counseling resources.
- Generous paid time off, including vacation, personal days, sick leave, holidays, and statutory leaves.
- Wellness programs, employee and family assistance services, and inclusive workplace initiatives.
- Strong commitment to career development, continuous learning, and internal growth opportunities.
- Flexible and supportive work environment that promotes well-being, inclusion, and long-term career progression.