Sr. Customer Success Manager, Healthcare RCM
About SuperDial
SuperDial builds AI voice agents for healthcare revenue cycle management. Our AI agents automate high-volume outbound healthcare calls across workflows like eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and other administrative processes that sit between providers, payers, and patients.
Revenue cycle teams spend enormous time on manual phone-based work: waiting on hold, navigating payer systems, gathering information, resolving claim issues, and documenting outcomes. SuperDial helps automate that work so healthcare teams can focus on higher-value problem-solving while AI handles repetitive, time-consuming tasks.
Our platform is built specifically for healthcare RCM teams and designed to work at real operational scale. SuperDial has helped customers drive meaningful cost savings, improve productivity, and automate millions of healthcare calls.
About the Role
We’re looking for a Senior Customer Success Manager to own strategic customer relationships and help healthcare organizations successfully adopt and scale SuperDial’s AI voice agents across revenue cycle workflows.
Reporting to the VP of Healthcare RCM Strategy, this role sits at the intersection of customer success, healthcare operations, AI workflow performance, and product feedback. You will help customers translate SuperDial’s technology into measurable operational impact while bringing high-quality customer and RCM workflow signal back into the company.
This is not a traditional SaaS CSM role. You will need to understand how healthcare RCM teams operate, how payer workflows create operational complexity, how SuperDial’s bots behave inside those workflows, and how agent performance connects to customer outcomes.
You will serve as the quarterback for your accounts: leading customer communication, managing account health, driving adoption, surfacing risks, and coordinating across Product, Engineering, Deployment Operations, Agent Operations, Sales, and company leadership.
This role is a strong fit for someone who is energized by building something new and important: helping healthcare organizations trust, adopt, and scale AI in one of the most manual and operationally complex parts of the healthcare system.
What You’ll Do
Own strategic healthcare customer relationships
Lead customer meetings independently and maintain clear next steps, owners, and follow-through.
Build trust with executive, operational, technical, and day-to-day stakeholders across healthcare organizations.
Develop a strong understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics.
Ensure customers feel informed, supported, and confident in SuperDial’s partnership.
Drive adoption and measurable RCM value
Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up.
Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve.
Use customer workflow context, product usage, and performance trends to guide adoption plans.
Help customers connect SuperDial’s work to measurable outcomes such as reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, greater operational visibility, and stronger revenue cycle performance.
Manage customer health, risk, and retention
Maintain clear visibility into customer health, engagement, usage, workflow performance, open risks, and renewal readiness.
Proactively identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, or stakeholder alignment.
Drive action plans before risks become escalations.
Partner with Sales and company leadership on renewal strategy, account planning, and expansion opportunities.
Bridge RCM, product, and technical conversations
Translate clearly between customer stakeholders and internal teams.
Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational impact without needing to be an engineer.
Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are clearly owned, prioritized, communicated, and resolved.
Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a clear and actionable way.
Build scalable Customer Success processes
Create account plans, customer health rituals, documentation, playbooks, and repeatable operating practices.
Bring structure to ambiguous customer situations and internal handoffs.
Help define what strong customer management looks like for AI-powered healthcare RCM workflows.
Use data and insight to identify trends, risks, opportunities, and next steps across your portfolio.
What Success Looks Like
Customers trust you because you understand their business, their RCM workflows, and how SuperDial’s AI voice agents support their operations.
Customers are adopting SuperDial successfully and seeing measurable value across reduced manual work, workflow throughput, payer follow-up, escalation reduction, operational visibility, and revenue cycle performance.
You can clearly explain what is happening in each account, including customer health, key risks, open issues, workflow gaps, payer-specific patterns, product gaps, and renewal readiness.
Customer issues are well-owned, well-communicated, and driven to resolution across internal teams.
Product and Engineering receive useful, well-structured customer signal from the accounts you manage.
Renewals are prepared early, risks are surfaced proactively, and expansion opportunities are identified thoughtfully.
The Customer Success function becomes more scalable because of the process, documentation, and operating rigor you bring.
About You
You have 5+ years of experience in Customer Success, Account Management, Consulting, Implementation, Solutions Consulting, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment.
You have healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows.
You have strong technical aptitude. You do not need to be an engineer, but you are comfortable learning how a product works, understanding system behavior, asking good technical questions, and explaining technical concepts to non-technical audiences.
You are curious about AI, automation, and voice agents. You want to understand what bots are doing, how they interact with healthcare workflows, where they succeed, where they fail, and how product performance connects to customer outcomes.
You are an excellent communicator and relationship builder who can establish trust with executives, operators, technical stakeholders, and day-to-day users.
You bring a consulting mindset: you can diagnose ambiguous problems, structure next steps, align stakeholders, and turn complexity into clear action.
You are analytically strong and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity.
You are commercially minded and understand how strong adoption, trust, and measurable value contribute to renewals, retention, and expansion.
You have strong operational instincts and enjoy creating process, documentation, and repeatable ways of working.
You can manage multiple accounts and competing priorities while maintaining strong follow-through and attention to detail.
You are proactive, low-ego, and comfortable operating in a fast-moving startup environment where priorities can shift and structure is still being built.
Preferred Experience
Healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS.
Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, or similar data tools.
Why SuperDial
Healthcare revenue cycle management is one of the most manual, fragmented, and frustrating parts of the U.S. healthcare system. Teams spend countless hours on payer calls, eligibility checks, claim follow-up, prior authorization workflows, credentialing, enrollment, and other administrative work that is critical but highly repetitive. SuperDial is using AI voice agents to help change that.
You will join a mission-driven team building practical AI solutions for real RCM problems. Our work is not theoretical: we are helping healthcare organizations automate calls, reduce manual work, improve operational visibility, and scale revenue cycle operations without simply adding more headcount.
Compensation & Benefits
The base salary for this role ranges from $135,000 to $165,000, depending on experience, healthcare RCM depth, technical aptitude, customer complexity, and fit.
SuperDial also offers equity, full health benefits, a 401(k), 16 weeks of parental leave, and other benefits as part of our total compensation package. Final offers may vary based on experience and qualifications.