Technical Support Engineer - Azure Cloud Infrastructure & Kubernetes (Korean Speaker)

Technical Support Engineer - Azure Cloud Infrastructure & Kubernetes (Korean Speaker) | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsTechnical Support Engineer - Azure Cloud Infrastructure & Kubernetes (Korean Speaker)Japan, Tokyo-to, Tokyo +1 moreApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200042876Date postedJul 10, 2026Work site1 day / week in-officeTravelLess than 25%ProfessionTechnical SupportDisciplineTechnical Support EngineeringRole typeIndividual ContributorEmployment typeFull-TimeOverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.This team focuses on resolving technical issues related to Infrastructure-as-a-Service (IaaS) products, such as Virtual Machines and Storage, within the Azure support organization.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesRole Overview As a Support Engineer, you will play a dual-role function supporting both Japan and Korea customers across Microsoft Azure technologies. This role is part of Microsoft's strategic investment to expand Korean-language support coverage from 9:00 AM to 11:00 PM KST/JST (14x7), helping customers in Korea confidently operate and grow their businesses on Azure. By providing Korean-language support during evenings, weekends, and public holidays, you will play a critical role in delivering an enhanced customer experience, driving faster resolution of critical issues, and strengthening Azure's competitiveness and growth in the Korean market.During Regular Business Hours (09:00 - 17:30 JST)Provide Japanese-language technical support for customers in Japan.Develop deep technical expertise in Azure Virtual Machines or Azure Kubernetes Service, serving as part of the Azure Networking support organization.Investigate and resolve complex networking-related issues, working closely with customers, support teams, and engineering groups.Contribute to service quality improvements, knowledge sharing,...