The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
Chief of Staff to VP, Senior Colleague Strategic Partner (HR Business Partner), Enterprise Technology Services
We’re looking for a Chief of Staff to join us in supporting the VP, Senior Colleague Strategic Partner (CSP) for Enterprise Technology Services (ETS), powering the company’s growth and innovation with trust and efficiency and drive competitive differentiation with speed. ETS supports the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.
What You’ll Do
As Chief of Staff, you’ll be the strategic right hand to the VP, driving projects and processes that keep our CSP team operating at its best. You’ll:
Shape big-picture impact by coordinating initiatives that directly influence how our colleagues and leaders deliver for customers.
Streamline and optimize key operations, ensuring the team stays focused, aligned, and effective.
Act as a trusted partner to senior leaders, bringing structure, insights, and momentum to the work that matters most.
Own execution of high-stakes processes such as performance management, talent reviews, year-end evaluations, and engagement analyses, ensuring flawless delivery and impact.
Set the rhythm for success by creating timelines, templates, and guidance that empower Chief of Staff peers across the business to seamlessly support their leaders.
In this role, you’ll be at the center of high-impact initiatives, ensuring our colleagues and leaders have the support they need to thrive. Specifically, you will:
Act as the go-to connector for the CSP team, driving key CEG processes, initiatives, and projects from start to finish.
Partner with Centers of Excellence (COEs) to deliver end-to-end execution of critical HR programs, including talent assessment, succession planning, performance management, compensation, colleague scorecards, and annual surveys.
Turn insights into action by analyzing human capital data, identifying trends, and presenting compelling reports to senior leaders including the Senior CSP and Business Unit President.
Be the bridge between the Business Unit Executive Office and CSP team, ensuring alignment, compliance, and the consistent use of best practices across the enterprise.
Experience as a Chief of Staff preferred
HR/CEG or consulting experience preferred
Superior time management and organizational skills including the ability to prioritize and multi-task and handle time-sensitive deadlines in a complex, matrixed, and fast-paced environment
Excellent communicator and influencer with ability to build and leverage relationships to collaboratively drive results in support of business objectives
Confidence and maturity to partner with colleagues and business stakeholders at all levels of seniority, including Executive Committee (C-Suite) members.
Sharp attention to detail and the desire to deliver premium quality work product with minimal supervision and revisions.
Strong Excel and PowerPoint skills, including generating workforce insights and recommendations that inform leadership decisions
Willingness to take initiative and work within ambiguous situations with a high degree of adaptability and the ability to learn quickly and work with minimal direction
Excitement and curiosity about Technology, Product Management, Data, and/or AI
Experience project managing large processes, such as performance management, talent assessment and year-end compensation processes
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.