Lead Cust Sup Mgt Professional

Lead Customer Support Management

Tokyo, Japan 

 

About Honeywell Aerospace 

Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution. 

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.

Every horizon. Every mission. Every day.

#LI-Onsite

Honeywell Aerospace products and services are found on aircraft across commercial aviation, defense and space. We operate through three business areas: 

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world's aircraft 
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying 
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

Key Responsibilities:

• Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveys
• Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources.
• Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments
• Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience
• Demonstrate excellent process knowledge and demonstrate ability to implement process rigor through organizations 
• Provide leadership and support to a diverse Customer Core Team
• Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions. 
• Lead and align cross-functional teams to prepare and deliver key updates for Executive Reviews, Weekly Operational Reviews with major customers, Quarterly Business Reviews (QBRs), and Leadership Meetings, ensuring clear actions, strong readiness, and high-quality representation of operational performance.

Key Experience & Capabilities:

• Bachelor’s Degree in Business, Engineering or related field 
• Minimum 5 years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
• Minimum 3 years of experience in a direct customer facing role 
• Minimum 3 years of leadership experience 
• Six Sigma Blackbelt certification 
• PMP certification 
• HOS and or sales experience
• Demonstrated partnering skills with key internal and external customers 
• Ability to quickly adapt to differing leadership styles across multiple customer business teams 
• Demonstrated strong bias for action and strong internal network. 
• Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of no value-added activities. 
• Strong verbal and written communications skills. 
• Ability to present complex technical and support issues at peer and executive levels (internal/external customers). 
• Demonstrated ability to develop people and recruit top talent - Strong Leadership skills and ability to effectively influence throughout all levels of the organization across multiple functions - Strong Program Management skills and financial & business acumen. 
• Proven track record of effectively managing diverse, global teams - Business acumen on contractual requirements.