Transactions Specialist III - Disbursement Services

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist III within Disbursement Services, you will oversee the Data Services function within Disbursement Operations. You will ensure the completion of daily transactions with 100% accuracy, meeting the required SLA and target productivity. You should be a quick learner who comprehends the flow of transaction processing in Disbursement Operations and is able to escalate issues when they fall outside your scope.

Job responsibilities 

• Process all client’s requests
• Sets up/Modify customer’s account
• Pull checks as per clients request
• Process paid image exceptions against customer supplied payee name information 
• Examine all exceptions are and either accepted (accurate) or rejected (the name on the check that does not match the customer supplied information)
• Scrutinize responsibly of captured (in check processing) micr line information against customer supplied information utilizing an account level printout and the check image (Ivault) 
• Perform cross processing within the function
• Work as part of a team and will be assigned individual responsibilities within that team.
• Contribute to meeting the team's goals and be a team player 
• Make judgment calls regarding routine duties but refer non-routine situations to supervisors 

Required qualifications, capabilities, and skills 

• Open to fresh graduates
• Amenable to variable shift schedules
• Strong Microsoft Excel skills
• Comprehend and communicate in English and translate 
• Compare and verify data capture and data represented on screen
• Determine customer payment intentions when faced with varying information
• Stay focused during repetitive tasks
• Follow prescribed procedures. Flexible to learn new duties.
• Utilize data entry skills in various types of situations presented on a screen, including keying from machine written information, handwritten information.
• Work under pressure to meet deadlines and productivity/quality
• During peak volume periods and based on other business needs, additional hours working hours may be rendered.

Preferred qualifications, skills, and capabilities 

• Bachelor’s degree in Finance and Accounting preferred
• Automation knowledge including Alteryx and UI Path is a plus