The Role
We are in search of an ambitious Project Coordinator ready to elevate our client experiences in the digital domain. Here, every challenge is an opportunity, and every day offers a chance to innovate and make a tangible impact. If you're a proactive professional with exceptional organizational skills and a solution-oriented mindset, we invite you to be part of our journey.What You'll Be Doing
- Serve as the operational backbone for the Customer Success team, ensuring projects, deliverables, and client requests are coordinated with accuracy, efficiency, and attention to detail.
- Own project coordination across multiple clients by tracking priorities, deadlines, dependencies, and next steps while keeping internal teams aligned.
- Leverage AI and emerging technologies to streamline workflows, improve documentation, increase team efficiency, and continuously identify new ways to enhance productivity and client service.
- Prepare for and coordinate client meetings, including building agendas, capturing detailed meeting notes, documenting action items, and distributing follow-up recaps.
- Create and maintain project documentation, timelines, task trackers, and internal knowledge resources to improve visibility, organization, and team efficiency.
- Translate client discussions into clear, actionable tasks for internal teams, ensuring ownership, accountability, and timely execution.
- Proactively anticipate client needs, addressing potential issues before they arise.
- Share real-time updates with clients during live calls, providing clear and concise information about project statuses and next steps.
- Build and improve operational processes that increase efficiency, create consistency, and help scale the Customer Success team.
- Build trusted relationships through proactive communication, dependable follow-through, and exceptional client service.
- Oversee administrative tasks, from document management to organizing client materials, ensuring smooth operations.
About You
- Previous experience in project coordination, account coordination, client services, marketing, or a similar role.
- Exceptional organizational and time management skills, with the ability to prioritize multiple projects in a fast-paced environment.
- Strong written and verbal communication skills with the ability to collaborate effectively across teams and communicate confidently with clients.
- Comfortable coordinating cross-functional teams and keeping projects moving forward.
- A proactive approach to challenges, with the ability to find solutions independently.
- Comfortable using AI and emerging technologies to improve productivity and solve problems while exercising sound judgment and attention to detail.
- Curious and eager to adopt new technologies that improve collaboration, organization, and client service.
- Detail-oriented mindset, ensuring accuracy in all client interactions and project management.
- Proficiency in Microsoft Office Suite and familiarity with project management tools such as Monday.com or similar.
- Ability to thrive in a fast-paced environment, consistently delivering high-quality service.
Why Join IDX?
Not Just Any Brands: See your work come to life for iconic brands.Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.
Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.
Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.
Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!
Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!
Our Perks:
- 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)
- Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
- Dog friendly office, plus competitive rates on pet insurance for your furry friends
- An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day!
- Mental Health support including company Employee Assistance Program
- Flexible parental leave
- Paid community volunteer days (incl. school plays and trips)
- Variety of competitive insurance policies incl. short/long term disability and legal
- 401k retirement plan with company match
- Employee perk program giving access to a wide variety of online discounts
- Culture Committee focused on regular social, educational and community based activities