GenAI Account Manager

Alice   All Jobs GenAI Account Manager Customer Success Management New York, USA Intermediate Full-time Description Alice partners with the world’s leading AI labs and GenAI innovators to help them build safer, more trustworthy models. We’re looking for a GenAI Account Manager to own and grow strategic relationships with top LLM labs, organizations shaping the future of AI.In this role, you will be the primary business partner to advanced AI teams, helping them succeed leveraging Alice’s AI Safety, Red Teaming, Model Evaluation, and Post-Training Data solutions. You’ll build multi-threaded relationships, drive renewals and expansions, and ensure customers see clear, ongoing value from our work.You will also stay ahead of frontier-model innovation cycles, emerging evaluation methodologies, and evolving safety risk surfaces, helping customers navigate a rapidly changing GenAI landscape.If you thrive in high-growth environments, love working with technical stakeholders, and want to define how frontier models are evaluated and safeguarded, this role is for you.What You’ll DoOwn and deepen relationships with leading GenAI and LLM lab customersServe as primary business partner across research, product, safety, and leadership teamsDrive renewals and expansions across multiple parallel workstreamsUnderstand customer priorities, technical roadmaps, and safety risks, and align our solutions accordinglyLead business reviews and strategic value conversationsIdentify whitespace opportunities to grow the partnershipPartner internally with Program Architects, Research, Product, and Delivery to ensure flawless executionAdvocate for customer needs and ensure long-term successWhy AliceWork with the world’s leading AI labsHelp shape the safety and trustworthiness of next-generation AI modelsJoin a mission driven, high performing teamEnjoy opportunities for growth and professional development in a cutting-edge field.The salary range for this role is $160-205K OTE - Range may vary based on experience. Salary at the time of offer will be commensurate with experience. Requirements What You Bring5+ years in Account Management, Consulting, Partnerships, or similar rolesExperience working with technical or AI/ML-driven customers (required)Technical fluency with LLMs, AI safety concepts, or evaluations (a major plus)Strong communication and stakeholder management skillsAbility to navigate complex, multi-threaded accountsProactive, low-ego mindset About Alice Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines.In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection. Apply for this job   All Jobs