Sr Staff Site Reliability Engineer - Veza

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Sr Staff Site Reliability Engineer - Veza Full-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionVeza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.  For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.Job Description 3 days onsite at the Redwood City officeWe are seeking an exceptional Sr Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.We are building the next generation identity security platform for the multi-cloud era - will you join us?You will:Strategic Leadership & Technical ExecutionLead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomyNavigate ambiguous problem spaces and deliver innovative solutions under tight deadlinesArchitect and deploy solutions for Cloud Prem and SaaS customers at scaleDrive technical innovation and establish SRE best practices across the organizationRespond to critical incidents, lead root cause analysis, and implement long-term resolutionsDevelop automation solutions to streamline operations and reduce manual workloadParticipate in on-call rotation and ensure effective incident handoff and documentationCross-Functional Collaboration & CommunicationPartner with Engineering, Product, and Customer Success teams to align reliability goals with business objectivesCommunicate complex technical concepts effectively to technical and non-technical audiences, including executivesInfluence technical decisions across teams through thought leadership and demonstrated expertiseBuild consensus and drive adoption of new tools, processes, and architectural patternsCustomer-Facing Technical LeadershipProvide tier 2/3 technical support to enterprise customers for complex troubleshootingWork directly with customer technical teams to resolve deployment, configuration, and integration challengesConduct technical onboarding and provide expert guidance on platform architecture and best practicesCreate customer-facing documentation, troubleshooting guides, and run-booksLead customer calls and technical discussions as a trusted advisorTeam DevelopmentMentor SRE and engineering team members, elevating technical capabilitiesFoster a culture of reliability, operational excellence, and continuous...